Sydnee Grant
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Shopper
H-E-B
03.2021 - 07.2023
- Shop the highest quality groceries for all customers who order online
- I shop for everything including alcoholic beverages
- I am challenged to learn the whole store and make sure I do my best to find everything and at its best quality to ensure the best online shopping experience
- I provide assistance to all shoppers inside of the store as well.
Server
Christians Tailgate Sports Bar and Grill
09.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
OGP Associate
Walmart
06.2020 - 02.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Click List Online Order Attendee
Kroger
10.2018 - 12.2019
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Developed and implemented strategies to increase efficiency in order processing.
Cashier/Customer Service/Order taker
Whataburger
06.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Bachelors - Criminal Justice
Prairie View A&M University
Prairie View, TX05.2024
High school diploma -
Travis High School
05.2019
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Basic Math skills
- Typing skills
- Basic medical terminology
- Stocking
- Cashiering
- Personal Assistant Experience
- Communication skills (5 years)
- Multitasking
- Customer service
- Guest Engagement
- Microsoft Outlook
- Customer Relations
Certification
TABC-May 2025
Food Handlers-May 2025
Timeline
Server
Christians Tailgate Sports Bar and Grill
09.2022 - 01.2023
Personal Shopper
H-E-B
03.2021 - 07.2023
OGP Associate
Walmart
06.2020 - 02.2021
Click List Online Order Attendee
Kroger
10.2018 - 12.2019
Cashier/Customer Service/Order taker
Whataburger
06.2016 - 08.2018
Bachelors - Criminal Justice
Prairie View A&M University
High school diploma -
Travis High School
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