Sydnee Keasler
Blythewood,South Carolina
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
2
2
years of professional experience
Work History
Client Reporting Manager
Blue Cross Blue Shield of South Carolina
02.2024 - Current
- Produce and distribute standard reports at varying frequencies on utilization, clinical, high dollar forecast/notifications, billing, and purchased products to external parties.
- Facilitate additional ad hoc reporting requests as needed.
- Serve as a backup to Client Relationship Manager and Account Advocates to address routine issues, including benefits, claims, membership, billing, reporting, and stop loss, coordinating with the appropriate internal resource, whether that be a SME or the group's assigned Account Advocate, as directed by Account Executive or Client Relationship Manager.
- Coordinate and/or resolve any account level benefits, membership, or financial problems during implementation, and on an ongoing basis.
- Coordinate system access (My Health Toolkit, Blue e-Bill, BlueDataConnect, etc.) for groups, brokers, and Partner Plan Reps and facilitate copies of member ID cards as needed.
- Conduct account enrollment meetings or problem sessions when necessary.
- Assist in the coordination of National Alliance sales meetings and benefit summary meetings.
- Coordinate ordering and distributing communication materials for National Alliance accounts through local suppliers.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Patient Access Specialist
Prisma Richland Hospital
09.2023 - 02.2024
- Led patient registration processes, ensuring the accurate collection of demographic and insurance data aligned with data integrity standards
- Utilized medical terminology and EHR systems, including Epic, to update patient information and generate reports
- Resolved patient inquiries effectively, ensuring high satisfaction levels within a dynamic healthcare system
Patient Access Representative
Spartanburg Regional Healthcare
05.2022 - 04.2023
- Orchestrated the collection and verification of demographic and insurance details with precision, fostering the creation and maintenance of meticulously accurate records pivotal for data-driven clinical analysis
- Delivered expedited resolution to patient concerns, upholding a high standard of service delivery to cultivate positive patient experiences within the healthcare continuum
- Efficiently scheduled appointments and leveraged electronic health records systems for streamlined reporting procedures
Education
Bachelor of Arts - Health Informatics
University of South Carolina Upstate
12.2023
Skills
- Data Interpretation
- Workflow Improvement
- Patient Communication
- Cross-Department Collaboration
- SQL
- Report Generation
- Ad Hoc Reporting
- Client Support
- Issue Resolution
- System Access
- Enrollment Meetings
- Meeting Coordination
- Communication Materials
Timeline
Client Reporting Manager
Blue Cross Blue Shield of South Carolina
02.2024 - Current
Patient Access Specialist
Prisma Richland Hospital
09.2023 - 02.2024
Patient Access Representative
Spartanburg Regional Healthcare
05.2022 - 04.2023
Bachelor of Arts - Health Informatics
University of South Carolina Upstate
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