Sydnee London
Belleville
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
2026
2026
years of professional experience
Work History
Postal Carrier
Post Office USPS
West Bloomfield Township, MI
2021 - Current
- Delivered mail and packages efficiently across designated routes.
- Managed daily postal operations to ensure timely service delivery.
- Maintained accurate records of deliveries and collected payments as needed.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Operated sorting equipment to prepare mail for distribution effectively.
- Assisted in training new employees on delivery protocols and best practices.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
911 Dispatcher
Detroit Police Department
Detroit, MI
03.2025 - 12.2025
- Received emergency calls and accurately assessed situations for appropriate response actions.
- Coordinated communication between first responders and callers to ensure timely assistance.
- Operated dispatch software to track incidents and manage resources effectively.
- Maintained detailed records of calls, responses, and outcomes for compliance and review purposes.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Amazon Delivery Driver
Second Samuel Transport
Romulus, MI
10.2020 - 01.2021
- Operated delivery vehicles safely and efficiently to meet customer expectations.
- Planned optimal routes to ensure timely deliveries while minimizing fuel consumption.
- Conducted vehicle inspections to maintain safety standards and compliance with regulations.
- Assisted in loading and unloading packages, ensuring careful handling of all items.
- Communicated effectively with dispatch to coordinate deliveries and address any issues.
- Maintained accurate records of deliveries and receipts for accountability purposes.
Personal Care Assistant (PCA)
EHM Senior Solutions
Saline, MI
12.2019 - 08.2020
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Implemented personalized care plans, ensuring alignment with individual needs and preferences.
- Monitored client health status, reporting changes to healthcare professionals for timely intervention.
- Developed strong relationships with clients, fostering trust and effective communication for better outcomes.
- Coordinated activities and appointments, enhancing client's engagement in social interactions and community involvement.
- Maintained accurate records of client progress and care routines, supporting compliance with regulatory standards.
Picker
Amazon Fulfillment Associates
Livonia, MI
09.2018 - 12.2019
- Operated handheld scanners to accurately locate and pick items for customer orders.
- Maintained organization within the warehouse to optimize picking efficiency.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Scanned and verified UPC codes for all products to aid in identification.
- Verified proper labeling and identification on all orders before shipment.
Cashier / Trainer
Uptown BBQ
Detroit, MI
04.2017 - 02.2018
- Trained new cashiers on register operations and customer service protocols.
- Developed training materials to enhance cashier onboarding experience.
- Monitored cashier performance to ensure adherence to operational standards.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS system to complete cash, credit and check transactions.
Office Assistant
Hoyt Hall
Ypsilanti, MI
08.2014 - 05.2016
- Managed scheduling and calendar coordination for office staff to optimize time efficiency.
- Developed filing systems that improved document retrieval speed and accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Eastern Michigan University
01.2026
Diploma - undefined
University Preparatory Academy HS
01.2014
Skills
- Reliability and punctuality
- Signature collection
- Safety procedures
- Delivery accuracy
- Report preparation
- Route navigation
Timeline
911 Dispatcher
Detroit Police Department
03.2025 - 12.2025
Amazon Delivery Driver
Second Samuel Transport
10.2020 - 01.2021
Personal Care Assistant (PCA)
EHM Senior Solutions
12.2019 - 08.2020
Picker
Amazon Fulfillment Associates
09.2018 - 12.2019
Cashier / Trainer
Uptown BBQ
04.2017 - 02.2018
Office Assistant
Hoyt Hall
08.2014 - 05.2016
Diploma - undefined
University Preparatory Academy HS
Postal Carrier
Post Office USPS
2021 - Current
Eastern Michigan University