Sydnee Morency
Las Vegas,NV
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
U.S. Bank
05.2022 - Current
- Established key performance indicators to track progress and optimize team performance.
- Developed training programs for staff, improving team productivity and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented process improvements to enhance operational efficiency.
Wealth and Business Personal Banker
U.S. Bank
11.2020 - 05.2022
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Mentored junior representatives, fostering a collaborative environment focused on continuous improvement in performance standards.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Client Relationship Consultant
U.S. Bank
10.2019 - 10.2020
- Analyzed client financial profiles to recommend tailored products and services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Sales Manager
Adidas
06.2017 - 11.2019
- Led daily operations, ensuring efficient inventory management and customer satisfaction.
- Analyzed sales data to identify trends, optimizing product placement and promotional strategies.
- Implemented loss prevention strategies, reducing shrinkage and safeguarding store assets.
- Evaluated operational processes, recommending improvements that enhanced overall efficiency and productivity.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas12.2025
Skills
- Documentation and reporting
- Quality assurance monitoring
- Complaint handling
- Call center operations
- Issue research and resolution
- Relationship building
- Active listening
- Critical thinking
Timeline
Customer Service Officer
U.S. Bank
05.2022 - Current
Wealth and Business Personal Banker
U.S. Bank
11.2020 - 05.2022
Client Relationship Consultant
U.S. Bank
10.2019 - 10.2020
Sales Manager
Adidas
06.2017 - 11.2019
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas