Sydney Adams
Plympton,MA
Summary
Attentive Party Host with superior knowledge of comprehensive party planning and providing excellent customer service. Dedicated to working on any budget and successfully planning innovative party games, themes, and decorations. Adept at individualized care and working with detailed customer requests. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Customer Service/ Party Host
Off The Wall Kidz
01.2022 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Guest Service Representative
Edaville Railroad
09.2022 - 01.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Camp Counselor
Camp Cark YMCA
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Customer Service Cashier
Sauchuk's Corn Maze & Pumpkin Patch
09.2018 - 11.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Barista
Dunkin
05.2020 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Arts - Fine Arts
Massasoit Community College
Brockton, MA05.2025
High School Diploma -
Silver Lake Regional High School
Kingston, MA06.2021
Skills
- Team player attitude
- Effective Multitasking
- Teamwork and Collaboration
- Scheduling
- People Friendly
- Problem Solver
Timeline
Guest Service Representative
Edaville Railroad
09.2022 - 01.2023
Customer Service/ Party Host
Off The Wall Kidz
01.2022 - Current
Camp Counselor
Camp Cark YMCA
06.2021 - 08.2021
Barista
Dunkin
05.2020 - 08.2020
Customer Service Cashier
Sauchuk's Corn Maze & Pumpkin Patch
09.2018 - 11.2020
Associate of Arts - Fine Arts
Massasoit Community College
High School Diploma -
Silver Lake Regional High School
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