Sydney Anderson Dixon
Charleston,SC
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance guest experiences and optimize operations through effective task delegation and problem-solving. Committed to maintaining high standards while fostering a positive atmosphere, ensuring customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Server
Pearlz Oyster Bar
Charleston, SC
05.2024 - Current
- Highlighted daily specials and signature dishes to customers.
- Tidied up server stations, promoting organized service areas.
- Ensured high-quality customer experiences for a significant daily clientele.
- Stayed informed about current dishes' components and preparation techniques.
- Coordinated with restaurant team to maintain smooth operations.
- Enhanced guest experience resulting in increased customer retention.
Assistant Manager
Starbucks
Arlington , VA
02.2021 - 05.2024
- Provided guidance and support to partners on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Vacation Rental Assistant Property Manager
My Ocean Rentals
Charleston, SC
03.2020 - 02.2021
- Managed all maintenance requests from tenants in a timely manner.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Provided detailed information about the features of various rental items.
- Assisted with loading and unloading of equipment from vehicles when necessary.
- Inspected rented items prior to checkout to ensure they were in good condition.
- Provided assistance with laundry services when needed.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Server/Bartender
Pane E Vino
Charleston, SC
07.2016 - 03.2020
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
Education
Associate of Arts - Acting/Theater
American Academy of Dramatic Arts
New York, NY04-2016
High School Diploma -
Charleston County School of The Arts
Charleston, SC06-2014
Skills
- Task Delegation
- Money Handling
- Retail Operations
- Schedule Management
- Employee Development
- Customer Service
- Problem-solving abilities
- Time management abilities
- Team Leadership
- Interpersonal Skills
- Multitasking
- Positive Attitude
- Active Listening
References
References available upon request.
Timeline
Server
Pearlz Oyster Bar
05.2024 - Current
Assistant Manager
Starbucks
02.2021 - 05.2024
Vacation Rental Assistant Property Manager
My Ocean Rentals
03.2020 - 02.2021
Server/Bartender
Pane E Vino
07.2016 - 03.2020
Associate of Arts - Acting/Theater
American Academy of Dramatic Arts
High School Diploma -
Charleston County School of The Arts
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