Sydney Barber
Sacramento,CA
Summary
From 2017-2022 I was a lead and was promoted to supervisor from 2022-2025
Overview
13
13
years of professional experience
Work History
Lead Mental Health Worker
Mountain Valley Child & Family Services
Sacramento, CA
07.2014 - Current
- Responsible for analyzing and collecting documentation of the patient’s behavior.
- Managed therapeutic group activities for clients with other members of the team.
- Carefully administered medication to residents following the protocol of the medical provider.
- Identified problems, brainstormed, and analyzed answers to implement the best solutions.
- Delegating staff to daily task while monitoring the thoroughness and completion of their duties
- Assisted in administrative duties including maintenance of files, records, and all required documentation.
- Successfully assisted with routine walk-through visitations ensuring homes are in standard of CCL regulations
- Led potential new hire observations while providing a brief overview of the program schedule and expectations
Customer Service Representative
Advanced Call Center Technology
Sacramento, CA
06.2013 - 07.2014
- Experience assisting customers with billing inquiries, payments, credits, and fraud alerts
- Answers telephones at a high volume, routed calls, takes messages, and provides general information
- Requests and pursues payment on delinquent accounts via communication with the account holder.
- Maintains log of payment promises and pertinent account details; schedules follow-up communication with the account holder.
Education
Some College - Early Childhood Development
Sacramento City College
Sacramento, CAHigh School Diploma - undefined
Rosemont High School
Sacramento, CASkills
- Client-centered approach
- Mental health advocacy
- Self-awareness
- Professional ethics
- Therapeutic techniques
- Suicide prevention
- Patient support
- Mental health counseling
- Medication administration
- Developing relationships
- Behavioral management
- Crisis intervention
- Client support
- Patient advocacy
- Progress monitoring
Timeline
Lead Mental Health Worker
Mountain Valley Child & Family Services
07.2014 - Current
Customer Service Representative
Advanced Call Center Technology
06.2013 - 07.2014
Some College - Early Childhood Development
Sacramento City College
High School Diploma - undefined
Rosemont High School