SYDNEY BILLINGSLEY
Huber Heights
Summary
Dynamic professional with a strong background in customer service and foundational knowledge in information technology. Recognized for exceptional attention to detail and effective communication skills that foster positive interactions and problem-solving. Currently pursuing a degree in Information Technology, complemented by hands-on experience that enhances technical proficiency and customer engagement. Committed to leveraging skills and education to drive success in a fast-paced, tech-driven environment.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Flooring Associate
Lowe's
02.2019 - 04.2019
- Advised customers on flooring and home improvement products, recommending options that fit their needs, budget, and project goals
- Maintained product availability and order accuracy, improving inventory processing efficiency by {90%}
- Stayed up to date on flooring and tile products to provide informed recommendations and dependable customer service
Volunteer Firefighter/EMT Basic
Bethel Township
08.2016 - 08.2017
- Practiced using PPE and inspecting, rolling out, and connecting fire hoses to the engine during training drills
- Interacted with distressed patients to de-escalate them
- Received 911 dispatch calls and gathered key details about the situation and location to support an appropriate response
City Carrier
USPS
08.2021 - Current
- Planned efficient delivery routes by considering distance, traffic patterns, and daily service demands, ensuring timely distribution
- Delivered letters, packages, and parcels to residential and business addresses while maintaining accuracy and on-time service
- Collected outgoing mail from residential mailboxes, collection boxes, and business locations as part of daily route operations
- Supported customers during deliveries by answering questions and securing signatures and delivery confirmations for registered, certified, and priority mail items
- Managed time to complete delivery routes within assigned deadlines and service expectations while adhering to safety regulations and traffic laws
- Maintained the physical stamina needed to walk long distances, lift heavy mail, and work in changing weather conditions
Material Handler/Forklift Operator
MAHLE
05.2017 - 07.2021
- Improved warehouse routing by {90%}, resulting in savings by verifying part numbers
- Identified and reported defective materials and equipment to supervisors to support safety and prevent workflow disruptions
- Worked across shipping and receiving docks with a strong understanding of warehouse procedures and daily logistics flow
- Coordinated with drivers and team members to maintain an organized, efficient workday and support on-time movement of goods
PCA
Graceworks At Home
08.2016 - 05.2017
- Performed clerical duties; such as word processing, data entry, processing phone calls, and filing accurate records of patient care, condition, progress, and concerns
- Responded appropriately to physical, emotional, and developmental needs of patients
- Maintained a clean, healthy, and safe environment
- Held responsibility for the care of various individuals
Crew Member
McDonald
02.2016 - 04.2016
- Identified and solved needs of customers efficiently
- Tasked with training staff on proper use of equipment, food handling, and portion sizing
- Provided prompt and accurate service while maintaining food safety and company policy
- Worked with a team to ensure satisfaction for every customer
Education
High School Diploma -
Wayne High School
Huber Heights, OHIT Fundamentals ITFN.S.STC -
Sinclair Community College
Dayton, OHSkills
- Basic Computer Troubleshooting
- Software Installation & Basic Configuration
- Microsoft Office (Word, Excel, Outlook, & Powerpoint)
- Computer Maintenance (Nivida/ Windows)
- Windows 10/11
- TeamViewer
- File Management & Organization
- Custom PC Assembly (motherboard, fans, cooling fan)
- Component Installation (CPU, GPU, RAM, SSD, HDD)
- Cable Management
- Time Management
- Attention to Detail
- Lift 70 pounds
Languages
English - Native
Spanish - Intermediate
My Life Philosophy
"Not all those who wander are lost" - J.R.R. Tolkien
Postmaster General Hero Award
The PMG Award is a program established by the U.S. Postal Service to commend employees who go above and beyond the call of duty.
National Association Letter Carrier Award
NALC Hero Awarded for being the Hero of the Year and being the Regional Hero of the Year
Proclamation Day Award
Former Dayton Mayor Jeffery Mims Jr. awarded August 20th as Sydney Billingsley Day for their heroic actions within her community.
Timeline
City Carrier
USPS
08.2021 - Current
Flooring Associate
Lowe's
02.2019 - 04.2019
Material Handler/Forklift Operator
MAHLE
05.2017 - 07.2021
Volunteer Firefighter/EMT Basic
Bethel Township
08.2016 - 08.2017
PCA
Graceworks At Home
08.2016 - 05.2017
Crew Member
McDonald
02.2016 - 04.2016
High School Diploma -
Wayne High School
IT Fundamentals ITFN.S.STC -
Sinclair Community College