Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Louvens Ferdinand

ORLANDO

Summary

I'm a motivated Information Technology student at Valencia College with strong customer service, communication, and problem-solving skills. Experienced in fast-paced retail and service environments where teamwork, attention to detail, and adaptability are essential. Currently pursuing an Associate’s Degree in Information Technology and planning to transfer to the University of Central Florida to earn a Bachelor’s degree. Seeking seeking a position where I can contribute my technical knowledge, customer service experience, and strong work ethic while continuing to develop new skills and grow within a professional environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Lids
Orlando
10.2024 - Current
  • Greet customers and assist them in finding what they need.
  • Provide knowledgeable advice about hats, teams, and customization options.
  • Handle customer inquiries and complaints professionally.
  • Promoted Lids Custom Zone to customers by highlighting its features and benefits.
  • Drive sales by upselling selling products
  • Keep the sales floor clean, organized, and well-stocked.
  • Embroider and customize various words and designs on customers' hats.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Insider

Domino's Pizza
Orlando
10.2022 - 03.2024
  • Greet customers and ensure they have a positive experience.
  • Make pizzas and other menu items accurately and quickly.
  • Take orders over the phone, online, and at the counter.
  • Regularly clean the kitchen, counters, and customer areas.
  • Wash dishes, sweep, mop, and take out trash.
  • Collaborated with diverse coworkers to enhance team productivity and resolve product-related issues.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05-2024

Associate of Arts -

Valencia College
Orlando, FL
03-2026

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Inventory Management
  • Microsoft Office (Word, Excel, PowerPoint)
  • Basic Computer Troubleshooting
  • Computer Hardware Basics
  • Adobe Photoshop
  • Basic Programming Knowledge (Python)
  • Problem Solving
  • Teamwork
  • Communication

Languages

English
Native/ Bilingual
Haitian Creole
Professional

Certification

Adobe Certified Professional (Adobe Photoshop CC)

Accomplishments

High school honors society member

Timeline

Sales Associate

Lids
10.2024 - Current

Insider

Domino's Pizza
10.2022 - 03.2024

High School Diploma -

Oak Ridge High School

Associate of Arts -

Valencia College
Louvens Ferdinand