Sydney Elizabeth Brown
Folly Beach,South Carolina
Summary
Customer focused and service driven professional with experience in massage therapy, hospitality, and luxury destination concierge services. Skilled in building rapport, understanding client needs and delivering high touch, personalized experiences in fast paced, client facing environments. Proven ability to communicate effectively, manage multiple priorities and resolve issues with professionalism, and attention to detail. Known for a strong work ethic, adaptability, and a natural ability to connect with people, with a growing interest in transitioning into a sales role focused on relationship building client satisfaction, and result driven performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Destination Concierge
Inspirato
Charleston, SC
03.2023 - Current
- Coordinate luxury travel experiences for Inspirato members, providing personalized itineraries, concierge assistance, and seamless guest service from booking through post-stay follow-up. Maintain constant communication with guests to anticipate needs, manage all requests and maintenance issues promptly, and ensure a smooth, enjoyable stay. Collaborate closely with hospitality partners, housekeeping, and local vendors to uphold Inspirato’s five-star service standards and keep guests happy and fully satisfied throughout their visit.
Bartender and Server
Jack of Cups
Folly Beach, SC
03.2021 - 09.2022
Server
Craftsman Kitchen & Taphouse
Charleston, SC
01.2016 - 01.2019
Server
Loggerheads Beach Grill
Folly Beach, SC
03.2017 - 12.2019
Harvester
Worldwide Opportunities on Organic Farms
The Big Island, Hawaii
09.2016 - 11.2016
- Harvested macadamia nuts and dragon fruit; performed weeding, de-vining, and garden maintenance.
Massage Therapist
The Sanctuary on Kiawah Island
Kiawah Island, SC
02.2022 - Current
- Provide massage therapy, spa services, and exceptional customer service to luxury guests of the Forbes Five Star Triple Diamond Resort.
Massage Therapist
Urban Nirvana
Charleston, SC
11.2022 - Current
- Highly requested therapist at a busy cosmopolitan day spa.
Massage Therapist
ProActive Health & Wellness
Mount Pleasant, SC
10.2019 - 12.2021
- Delivered therapeutic treatments for medical conditions, injury recovery, and wellness maintenance.
Massage Therapist
Massage Envy
Charleston, SC
10.2019 - 01.2021
- Performed massage therapy, reviewed health evaluations, and developed treatment plans in a high-volume franchise environment.
Education
Massage Therapy Certification Program - undefined
Trident Technical College
Charleston, South Carolina06-2019
Skills
- Strong interpersonal communication
- Active listening and understanding customer needs
- Handling special request and resolving issues quickly
- Comfort working toward performance based goals
- Positive professional attitude
Certification
- Licensed Massage Therapist – South Carolina
- License #11905 | Active since September 2019
Interests
Travel, Exercise, Surfing, Snowboarding, Hiking, Fly-Fishing, Paddle Boarding, Music, Reading
Timeline
Destination Concierge
Inspirato
03.2023 - Current
Massage Therapist
Urban Nirvana
11.2022 - Current
Massage Therapist
The Sanctuary on Kiawah Island
02.2022 - Current
Bartender and Server
Jack of Cups
03.2021 - 09.2022
Massage Therapist
ProActive Health & Wellness
10.2019 - 12.2021
Massage Therapist
Massage Envy
10.2019 - 01.2021
Server
Loggerheads Beach Grill
03.2017 - 12.2019
Harvester
Worldwide Opportunities on Organic Farms
09.2016 - 11.2016
Server
Craftsman Kitchen & Taphouse
01.2016 - 01.2019
Massage Therapy Certification Program - undefined
Trident Technical College