SYDNEY CALDWELL
Urbandale
Summary
Certified Nursing Assistant with over 10 years of experience. Highly motivated and dependable with a diverse background and ability to adapt to any setting. Experience working in nursing homes (LTC), assisted livings, and home health care environments.
I'm also a customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mentor, Direct Support Professional
Crest Services
Urbandale, IA
05.2025 - Current
- Provide direct support to individuals in a group home setting
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
PCA
Immanuel pathways
Des Moines, IA
09.2023 - 08.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted disabled clients to support independence and well-being.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
Direct Support Professional
Crest Services
Des Moines, IA
04.2019 - 09.2023
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Rep
AEROTEK INC
Des Moines, IA
04.2018 - 07.2018
- Assisted customers with inquiries regarding order status, providing timely updates and resolution to enhance their experience.
- Processed customer orders accurately and efficiently, ensuring timely delivery and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service
Aerotek
Urbandale, IA
03.2015 - 06.2015
- I was a customer service representative that assisted customers with their power sports insurance. I was taking inbound calls to assist them with adding coverage to their boats, motorcycles or rv policies.
- Provided prompt assistance to customers, guiding them through product inquiries and troubleshooting.
- Processed customer orders accurately, ensuring all details were confirmed for seamless delivery.
- Maintained customer satisfaction by actively listening and addressing their concerns with empathy.
Certified Nurse Aide
Urbandale Care Group
Urbandale, IA
07.2014 - 10.2014
- I was a certified Nursing Assistant. I helped with adults that struggled with Dementia. I would bathe, feed and assist them with eating.
- Assisted patients with daily living activities, including bathing, dressing, and grooming, to promote personal hygiene and comfort.
- Provided support for mobility-impaired patients by safely transferring them to and from beds, chairs, and wheelchairs.
- Maintained accurate and timely records of patient care and observed changes in condition for effective communication with the healthcare team.
- Participated in staff training sessions to stay updated on best practices in patient care and safety protocols.
- Responded to patient calls and requests promptly, demonstrating empathy and professionalism in all interactions.
Education
High School Diploma -
East High School
IA, USNo Degree - Certified Nursing Assistant
Des Moines Area Community College
Ankeny, IASkills
- Collaborative teamwork
- Strong team leadership
- Team collaboration
- Organization
- Role modeling
- Positive reinforcement
- Self-awareness
- Goal setting
- Life skills development
- Daily living support
- Emotional support
Certification
- 02/2014 Certified nursing assistant
- DMACC
Additional Information
None Specified
Languages
English
Native or Bilingual
Timeline
Mentor, Direct Support Professional
Crest Services
05.2025 - Current
PCA
Immanuel pathways
09.2023 - 08.2024
Direct Support Professional
Crest Services
04.2019 - 09.2023
Customer Service Rep
AEROTEK INC
04.2018 - 07.2018
Customer Service
Aerotek
03.2015 - 06.2015
Certified Nurse Aide
Urbandale Care Group
07.2014 - 10.2014
High School Diploma -
East High School
No Degree - Certified Nursing Assistant
Des Moines Area Community College