Sydney Casey
Skippack,Pennsylvania
Summary
Eager to expand upon my skill set in public relations and marketing while demonstrating the knowledge acquired as a dedicated client relationship specialist at Vanguard. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Overview
12
12
years of professional experience
Work History
Senior Retail Inheritance Specialist
Vanguard
05.2021 - Current
- Assessed clients' needs and goals to best assist them during difficult times, and went above and beyond to ensure satisfaction and confidence.
- Utilized digital resources to effectively and securely transition accounts.
- Actively created and monitored cases to eliminate confusion and promote ease in completing requests.
- Worked along side peers to develop problem solving initiatives and produced standard work for our department.
- Remained organized and goal oriented while completing daily tasks.
- Helped train new team members and provided feedback to help them develop acumen.
- Worked on an array of different complex client requests that required critical thinking.
Change of Ownership Specialist
Vanguard
02.2021 - 05.2022
- Developed rapport with clients to cultivate loyalty and satisfaction during major life events.
- Responded to customer concerns and questions on daily basis.
- Disbursed assets by recording entries and verifying documentation.
- Monitored systems to check for proper operation.
- Worked with colleagues to find best practices and ensure efficiency.
Restaurant Server and Bartender
TIME OUT SPORTS BAR
Skippack, Pennsylvania
10.2018 - 02.2021
- Collaborated with management to create new drink recipes
- Maintains a high-energy work ethic in a fast paced environment
- Created long lasting relationships with each customer, catering to individual needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Applied communication/ problem-solving skills to resolve customer complaints and promote long-term loyalty
- Responsible for cash, card and gift card payments
- Competent with computer software
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Client Relationship Associate
Ranstad
Malvern, PA
12.2019 - 11.2020
- Investigated and resolved account issues and client account security concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues and completed account maintenance functions and provided beneficiary support to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Server, Bartender, Event Coordinator
TRUE FOOD KITCHEN
King Of Prussia, Pennsylvania
07.2017 - 05.2019
- Coordinated and set up events that expanded our customer base
- Worked with outside vendors to incorporate new products
- Implemented and maintained a high service standard to ensure repeat clientele
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Planned events for local business and healthy living professionals
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Marketing Intern
THE AGENCY WORX LLC
New York City, New York
01.2017 - 05.2017
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram
- Designed and presented social media campaign ideas
- Contributed to mock-ups, email campaigns and social media content
- Collaborated with team members to help expand marketing channels
- Helped with planning and hosting of marketing events
- Increased brand recognition in target audience through creative promotions and marketing campaigns
- Took detailed notes of progress, processes and industry details to better understand marketing and company protocols
- Assisted with daily administrative duties
Promotions and Events Coordinator
CUMULUS MEDIA
New York City, New York
08.2016 - 05.2017
- Responsible for creating customer relations to extend branding
- Planned events with popular music personalities for public promotion
- Developed marketing strategies and helped implement new techniques
- Managed social media accounts for on-air talent
- Organized files and created spreadsheets for the promotions department
- Worked with vendors and venues to coordinate memorable events for the stations
Radio Personality
WRHU
Hempstead, New York
09.2013 - 05.2017
- Engineered a weekly radio show, and planned on air segments
- Researched and reported traffic and weather for the Morning Show
- Helped create content for the sports department
- Was trained by professionals in all aspects of radio broadcast engineering
- Served as spokesperson and representative for station at assigned station events and other community forums
Education
Bachelor of Arts - Journalism And Marketing
Hofstra University
Hempstead, NY05.2017
Skills
- Advanced people skills
- Team player
- Creative marketing strategies
- Experienced problem solving
- Guest relations management
- Radio studio experience
- Broadcast scriptwriting
- Exceptional writer
- Flexible schedule
- Deadline-driven
- Collaborative
- Multimedia research
- Blogging expert
- Social Media Expert
Timeline
Senior Retail Inheritance Specialist
Vanguard
05.2021 - Current
Change of Ownership Specialist
Vanguard
02.2021 - 05.2022
Client Relationship Associate
Ranstad
12.2019 - 11.2020
Restaurant Server and Bartender
TIME OUT SPORTS BAR
10.2018 - 02.2021
Server, Bartender, Event Coordinator
TRUE FOOD KITCHEN
07.2017 - 05.2019
Marketing Intern
THE AGENCY WORX LLC
01.2017 - 05.2017
Promotions and Events Coordinator
CUMULUS MEDIA
08.2016 - 05.2017
Radio Personality
WRHU
09.2013 - 05.2017
Bachelor of Arts - Journalism And Marketing
Hofstra University