Sydney Ciano
Milwaukee
Summary
Dynamic professional skilled in project governance and team leadership. Proven ability to streamline implementation timelines and enhance delivery efficiency, driving successful project launches and significant business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Conversion Analyst Senior
Fidelity National Information Services, FIS
Milwaukee
12.2023 - Current
- Successfully led the kickoff and launch of three strategic projects delivering a combined total contract value greater than $40,000,000 and driving significant business growth.
- Established implementation foundations for new product offering by creating project plans and process documentation, partnering with Product to define key implementation tasks and successfully onboard first clients.
- Serve as subject matter expert on implementation processes, providing ongoing guidance to team members and strategic insight to line-of-business stakeholders.
- Created and delivered implementation revenue reports for in-flight, pipeline, and completed projects to facilitate accurate revenue forecasting.
- Acted as a trusted resource for complex implementation challenges, providing subject matter expertise on platform capabilities and process execution.
- Own resolution of production transactional issues, coordinating cross-functional teams to mitigate risk and maintain on-time delivery across implementations.
- Managed end-to-end project governance, overseeing project plans, issue and risk registers, meeting agendas, and minutes to ensure structured execution and timely delivery.
Implementation Conversion Analyst II
Fidelity National Information Services, FIS
Milwaukee
05.2021 - 02.2024
- Led sponsorship transition project, compressing the implementation timeline by one month and delivering ahead of schedule while ensuring seamless operational continuity.
- Developed comprehensive process documentation and standardized project planning frameworks for implementation team, enhancing delivery efficiency and consistency.
- Successfully delivered onboarding of Prepaid's largest 2021 TCV client in 84 days—cutting the typical 6-month implementation timeline by over 50%.
- Launched two new product offerings for Prepaid Sunrise in May and June 2021, managing concurrent projects and coordinating cross-divisional teams to ensure on-schedule delivery.
- Led concurrent enterprise client implementations totaling over $75M in TCV, achieving successful launches from 2021–2023 while managing client-side dependency risks to maintain on-schedule execution.
Implementation-Conversion Analyst I
Fidelity National Information Services, FIS
Milwaukee
03.2018 - 05.2021
- Delivered resources and support to clients during implementation process, ensuring smooth transition and client satisfaction.
- Work directly with development teams and strategically plan implementation of FIS applications / websites, reporting, card programs, etc. to adhere to a client’s expectations of program launch dates
- Implemented multiple contactless card programs according to project plans, supplying clients with timely meeting agendas, timelines, and issue trackers.
- Completed program deconversions and met clients’ required date for program shutdown
- Trained and mentored new team members on implementation processes, serving as a go-to resource for questions.
- Provided documentation of new processes, procedures, network mandates, and other newly learned information to the implementation team
- Determine issues and troubleshoot as clients perform transactional and application testing
Education
Bachelor of Science - Applied Mathematics
University of Wisconsin, Madison
Madison, WI12-2017
Bachelor of Science - Economics
University of Wisconsin, Madison
Madison, WI12-2017
Skills
- Project management
- Process documentation
- Client onboarding
- Risk management
- Team leadership
- Problem solving
- MS Project proficiency
Certification
Project Management Professional (PMP) Certification
Timeline
Implementation Conversion Analyst Senior
Fidelity National Information Services, FIS
12.2023 - Current
Implementation Conversion Analyst II
Fidelity National Information Services, FIS
05.2021 - 02.2024
Implementation-Conversion Analyst I
Fidelity National Information Services, FIS
03.2018 - 05.2021
Bachelor of Science - Applied Mathematics
University of Wisconsin, Madison
Bachelor of Science - Economics
University of Wisconsin, Madison