SYDNEY COLE
ROBINHOOD INTEGRATIVE HEALTH
Winston-Salem,NC
1
Certification
16
years of professional experience
Regional Store Manager with 9 years of progressive growth within the same organization, advancing from a part-time cashier to overseeing three retail locations. Six years of leadership experience with a strong background in team development, hiring, training, operations, inventory management, and customer service. Known for building strong teams, improving processes, and creating a positive, service-focused environment.
Work History
RETAIL ASSOCIATE
4 Years 1 Month- Worked part-time in various roles
- Assisted customers in locating products and providing product information.
- Operated cash register and processed transactions accurately.
- Maintained store organization and cleanliness to enhance customer experience.
- Stocked shelves and ensured product displays were visually appealing.
- Collaborated with team members to achieve sales goals and improve service quality.
- Addressed customer inquiries and resolved issues efficiently to ensure satisfaction.
REGIONAL STORE MANAGER
1 Year 7 Months- Oversee operations across 3 store locations, 16 employees, and 4 team leads.
- Managed daily operations across staffing, workflow, inventory, customer and patient service, employee development, and operational consistency to ensure smooth store functionality.
- Opened Robinhood Imaging Store in December 2025 and led store operations, workflow development, staffing support, inventory organization, and daily procedures.
- Provide leadership, coaching, mentoring, and accountability for team leads and employees.
- Developed employees through training and mentorship to prepare for increased responsibility and leadership roles.
- Create and improve operational systems, processes, role expectations, and accountability structures.
- Oversaw inventory operations, streamlining replenishment, stocking, product organization, expiration management, and communication with purchasing and buying teams to enhance operational effectiveness.
- Collaborate with organizational leadership on business growth, store expansion, staffing, operational transitions, and long-term planning.
- Developed and implemented strategic sales initiatives to enhance customer engagement.
- Oversaw daily operations to ensure compliance with health and safety regulations.
STORE GENERAL MANAGER
3 Years- Managed all aspects of daily store operations, including employees, workflow, inventory, customer service, and store performance.
- Led employee training, coaching, accountability, and professional development.
- Participated in interviewing, hiring, onboarding, and developing employees for long-term success.
- Oversaw inventory organization, replenishment, stocking, merchandising, product rotation, and expiration monitoring.
- Implemented procedures and systems that improved workflow, organization, and operational consistency.
- Clarified employee roles and responsibilities to establish expectations and accountability.
- Collaborated with organizational leadership to identify operational challenges and opportunities for growth.
- Addressed employee concerns and performance issues while collaborating with leadership and Human Resources.
ASSISTANT MANAGER
3 Years- Coordinated daily management of store operations, optimizing employee workflow and enhancing customer service.
- Facilitated employee training, coaching, and scheduling to ensure accountability and skill development.
- Assisted with inventory management, stocking, merchandising, product organization, and replenishment.
- Provided leadership support to employees and assumed management responsibilities.
- Provided exceptional customer and patient service in a specialized health and wellness environment.
- Demonstrated consistent leadership and operational knowledge, resulting in promotion to Store General Manager.
STORE ASSOCIATE / CASHIER
1 Year 1 Month- Progressed from part-time employee to increased hours and responsibilities, enhancing leadership involvement.
- Processed transactions and operated point-of-sale systems.
- Processed transactions and operated point-of-sale systems, ensuring accurate and efficient customer service.
- Began as a part-time employee and progressively increased hours, responsibilities, and leadership involvement.
- Displayed initiative and reliability, leading to promotion to Assistant Manager.
OFFICE ADMINISTRATOR & ASSISTANT TO THE DIRECTOR
3 Years- Coordinated daily administration and operations for residential rehabilitation program, ensuring smooth functioning and compliance with policies.
- Conducted applicant screenings, managed records and financial documentation, and coordinated transportation and resident schedules, supporting case coordination and scheduling for 30+ volunteers.
- Supported director in managing daily operations and communications.
Education
High School Diploma - Christian Counseling Education
High School Completion Program - Addiction Counseling
Skills
Store Management
Multi-location management
Inventory Management
Customer service
Merchandising
Process Improvement
Workflow Management
Operational Planning
Team Leadership
Employee Development
Hiring & Onboarding
Store Openings
Problem Solving
Cross-functional teamwork
E-commerce Management
HR Coordination
Microsoft Office
Reliability
Positive and engaging demeanor
Cash handling accuracy
Accomplishments
- Four promotions in nine years: Store Associate → Assistant Manager → General Manager → Regional Store Manager.
- Multi-location leadership: Oversee 3 stores, 16 employees, and 4 team leads.
- Store expansion: Opened and led operations for Robinhood Imaging Store in December 2025.
- Talent development: Hired and onboarded 10+ employees and developed team members into increased levels of responsibility.
- Operational leadership: Developed systems, workflows, job responsibilities, and accountability structures to improve consistency and organization.
- Inventory leadership: Led inventory organization, replenishment, stocking, product rotation, and expiration-management processes.
- Growth & transition: Partner with leadership on organizational growth, expansion, staffing, relocation, and operational transition planning.
Certification
- Leadership Certificate — Drexel University Online, Additional professional development and hands-on experience in:, Leadership & Management: Employee coaching
- Performance development
- Team leadership
- Delegation
- Communication
- Conflict resolution
- Leadership development, Human Resources: Hiring
- Interviewing
- Onboarding
- Employee training
- Performance coaching
- Documentation
- Workplace policies
- Employee relations, Operations: Multi-location operations
- Store openings
- Inventory management
- Replenishment
- Merchandising
- Process improvement
- Workflow development
- Expansion and transition planning, Technology & Business Systems: HIPPA
- Osha
- Shopify
- ADP
- BambooHR
- Microsoft Office
- Spreadsheets
- Point-of-sale systems
- Data entry
- Administrative systems
Timeline
REGIONAL STORE MANAGER
ROBINHOOD INTEGRATIVE HEALTH
2025.01 - CurrentRead More
STORE GENERAL MANAGER
ROBINHOOD INTEGRATIVE HEALTH
2022.01 - 2025.01Read More
ASSISTANT MANAGER
ROBINHOOD INTEGRATIVE HEALTH
2019.01 - 2022.01Read More
STORE ASSOCIATE / CASHIER
ROBINHOOD INTEGRATIVE HEALTH
2017.12 - 2019.01Read More
OFFICE ADMINISTRATOR & ASSISTANT TO THE DIRECTOR
SOLUS CHRISTUS
2014.01 - 2017.01Read More
RETAIL ASSOCIATE
SHERWOOD'S ACE HARDWARE
2010.11 - 2014.12Read More
CCEF Christian Counseling Educational Foundation
High School Diploma from Christian Counseling Education
Read More
Davie County Community College
High School Completion Program from Addiction Counseling
Read More