Summary
Overview
Work History
Education
Skills
References
Timeline
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Sydney Coleman

Waldorf,MD

Summary

Results-driven team builder with a strong commitment to quality and a proven track record of exceeding productivity goals. Expertise in strategic planning and execution, demonstrated by successfully leading diverse projects while adapting to various roles. Known for exceptional efficiency and self-motivation in delivering results.

Overview

6
6
years of professional experience

Work History

Enrollment Coordinator

Accel Schools
07.2023 - 12.2024
  • Conducted daily assessments to resolve issues through data analysis and problem recognition, aiding applicants via phone, email, or portal
  • Managed databases by updating records, resolving issues, and utilizing tools like Microsoft Office Suite and Adobe Acrobat Professional
  • Delivered verbal and written guidance on eligibility criteria and application requirements for online school programs
  • Managed daily outreach efforts by handling over 50 telephone inquiries regarding program details while requesting essential documentation such as birth certificates, social security verification, immunization records, and residency confirmation
  • Coordinated with staff members, traditional brick-and-mortar schools, virtual institutions, and engagement coaches to gather information and secure necessary documents via email correspondence and the portal system.

Customer Service Analyst

VIP Communications
Sterling, VA
05.2019 - 12.2020
  • Provided troubleshooting support, advice, guidance, and consultation to customers regarding products and telecom services
  • Managed customer profiles through regular updates while addressing inquiries about products, international plans, and telecom services
  • Updated customer profiles for contact information and facilitated tracking of incoming calls with spreadsheets
  • Supported new agents in acquiring training skills
  • Handled password resets, created service tickets, and escalated calls to appropriate IT departments as necessary
  • Processed invoices, requested payments, and confirmed authorization for monthly subscriptions
  • Handled high volumes of inbound calls, conducted regular outreach efforts, and addressed inquiries about premium products and services.

Education

High School Diploma -

Thomas Stone High School
06.2021

Skills

  • Admissions
  • Strong organization
  • Cross-functional teamwork
  • Record keeping
  • Data Management
  • Interpersonal skills
  • Communication Skills
  • Problem solving
  • Conflict Resolution
  • Time management
  • Eye for detail
  • Leadership skills
  • Admissions processes
  • Maintaining confidentiality
  • Microsoft Word
  • Microsoft Excel
  • PowerPoint
  • Microsoft Outlook
  • ServiceNow
  • Salesforce
  • Ability to type 60 wpm

References

References References available upon request.

Timeline

Enrollment Coordinator

Accel Schools
07.2023 - 12.2024

Customer Service Analyst

VIP Communications
05.2019 - 12.2020

High School Diploma -

Thomas Stone High School
Sydney Coleman