Sydney Coleman
Waldorf,MD
Summary
Results-driven team builder with a strong commitment to quality and a proven track record of exceeding productivity goals. Expertise in strategic planning and execution, demonstrated by successfully leading diverse projects while adapting to various roles. Known for exceptional efficiency and self-motivation in delivering results.
Overview
6
6
years of professional experience
Work History
Enrollment Coordinator
Accel Schools
07.2023 - 12.2024
- Conducted daily assessments to resolve issues through data analysis and problem recognition, aiding applicants via phone, email, or portal
- Managed databases by updating records, resolving issues, and utilizing tools like Microsoft Office Suite and Adobe Acrobat Professional
- Delivered verbal and written guidance on eligibility criteria and application requirements for online school programs
- Managed daily outreach efforts by handling over 50 telephone inquiries regarding program details while requesting essential documentation such as birth certificates, social security verification, immunization records, and residency confirmation
- Coordinated with staff members, traditional brick-and-mortar schools, virtual institutions, and engagement coaches to gather information and secure necessary documents via email correspondence and the portal system.
Customer Service Analyst
VIP Communications
Sterling, VA
05.2019 - 12.2020
- Provided troubleshooting support, advice, guidance, and consultation to customers regarding products and telecom services
- Managed customer profiles through regular updates while addressing inquiries about products, international plans, and telecom services
- Updated customer profiles for contact information and facilitated tracking of incoming calls with spreadsheets
- Supported new agents in acquiring training skills
- Handled password resets, created service tickets, and escalated calls to appropriate IT departments as necessary
- Processed invoices, requested payments, and confirmed authorization for monthly subscriptions
- Handled high volumes of inbound calls, conducted regular outreach efforts, and addressed inquiries about premium products and services.
Education
High School Diploma -
Thomas Stone High School
06.2021
Skills
- Admissions
- Strong organization
- Cross-functional teamwork
- Record keeping
- Data Management
- Interpersonal skills
- Communication Skills
- Problem solving
- Conflict Resolution
- Time management
- Eye for detail
- Leadership skills
- Admissions processes
- Maintaining confidentiality
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Microsoft Outlook
- ServiceNow
- Salesforce
- Ability to type 60 wpm
References
References
References available upon request.
Timeline
Enrollment Coordinator
Accel Schools
07.2023 - 12.2024
Customer Service Analyst
VIP Communications
05.2019 - 12.2020
High School Diploma -
Thomas Stone High School
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