Sydney Cunningham
Orlando,FL
Summary
Well-trained Assistant Restaurant Manager promoting 6 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Restaurant and Bar Manager
Shore Lodge
McCall, ID
05.2022 - Current
- Managed 4 restaurants and 5 bars
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Assisted all area during busy hours and rushes
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Bartender
Oeno Wine Lounge
Flagstaff, AZ
06.2021 - 05.2022
- Managed bar inventory and storage procedures to align days on hand inventory
- Bar trainer/ Lead
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Vendor management
Bartender
Dark Sky Brewing Company
Flagstaff, AZ
10.2021 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Assisted in development of beer menu
- Inventory management
- Staff training including bar sales techniques resulting in higher profits
Assistant General Manager
The Runway
Flagstaff, AZ
06.2021 - 10.2021
- Mentored and motivated team members to achieve challenging business goals
- Managed hiring and recruitment of staff
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Increased customer and employee satisfactory but 36% within 2 months
- Assembled employee handbook, scheduling system, and POS systems
Education
Bachelor of Science - Hospitality Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2019
Skills
- Multi-outlet operations
- Menu Pricing and Development
- Scheduling
- Inventory Control
- Recruitment and Hiring
Certification
Cicerone Level 1 Certification 03/2022
Timeline
Assistant Restaurant and Bar Manager
Shore Lodge
05.2022 - Current
Bartender
Dark Sky Brewing Company
10.2021 - 04.2022
Bartender
Oeno Wine Lounge
06.2021 - 05.2022
Assistant General Manager
The Runway
06.2021 - 10.2021
Bachelor of Science - Hospitality Restaurant Management
Northern Arizona University
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