Sydney Deet
Pittston,PA
Summary
Professional with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
7
7
years of professional experience
Work History
Front End Monitor
Weis Markets
Endicott, NY
07.2024 - Current
- Monitored front-end operations to ensure compliance with company policies and customer service standards.
- Trained new staff on cash register procedures and customer interaction techniques.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Conducted regular audits of cash drawers to maintain accuracy and accountability among staff members.
Cashier/Customer service
Owego Agway
Owego, NY
03.2023 - 04.2024
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Monitored stock levels at the register area, ensuring product availability for customers.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
Cashier/Waitress
Las Chicas Taqueria
Owego, NY
07.2022 - 12.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area for optimal efficiency.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Implemented strategies for upselling menu items, contributing to overall sales performance.
- Restocked and organized merchandise in front of house
Cashier/Barista/Cook
Panera Bread
Vestal, NY
06.2021 - 08.2022
- Maintained cleanliness and organization of the checkout area to create a welcoming environment.
- Assisted in training new cashiers on operational procedures and best practices for optimal performance.
- Managed opening and closing shift kitchen tasks.
- Prepared high-quality menu items in accordance with Panera Bread standards.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Burger King
Vestal, NY
08.2020 - 12.2020
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
Waitress/Cashier/Barista
Carol’s Coffee and Art Bar
Owego, NY
08.2019 - 11.2019
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma - College Prep
Owego Free Academy
Owego, NY01-2019
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer satisfaction
- Multitasking and organization
Timeline
Front End Monitor
Weis Markets
07.2024 - Current
Cashier/Customer service
Owego Agway
03.2023 - 04.2024
Cashier/Waitress
Las Chicas Taqueria
07.2022 - 12.2022
Cashier/Barista/Cook
Panera Bread
06.2021 - 08.2022
Cashier
Burger King
08.2020 - 12.2020
Waitress/Cashier/Barista
Carol’s Coffee and Art Bar
08.2019 - 11.2019
High School Diploma - College Prep
Owego Free Academy