Detail-oriented team player experienced in healthcare support roles. Known for strong customer service skills and professionalism, contributing to a positive patient experience and operational efficiency.
Work History
Student
1 Year
Ivy Tech Community College | 08.2025 - Current
Currently a student following the radiology program.
Customer Service Representative
2 Years 1 Month
UofL Health | 07.2024 - Current
Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment.
Responded to emergency situations in a timely manner by initiating code procedures and notifying appropriate medical personnel.
Safely transported patients throughout the facility for testing, procedures, and admissions.
Protected patient privacy by strictly following HIPPA guidelines and maintaining confidentiality, including handling "Do Not Announce" patient information.
Demonstrated empathy, professionalism, and sound judgment when assisting patients and families during stressful situations
Esthetician
1 Year 10 Months
Skin Solutions Day Spa | 12.2022 - 10.2024
Consistency prioritized customer satisfaction by actively listening to their needs and providing clear, concise information.
Maintained cleanliness and sanitation standards in treatment rooms and equipment.
Assisted in inventory control, regularly monitoring stock levels and placing orders as needed.
Unit Coordinator for Interventional Radiology
1 Year 1 Month
UofL | 11.2021 - 12.2022
Identified and facilitated resolution of unit operational problems, collaborating with the manager to resolve complex problems.
Scheduled patient testing and procedures, delivered specimens to the lab, and received STAT lab results.
Attended to patients' needs before procedures.
UPS Hazmat Auditor
4 Years 3 Months
UPS | 08.2017 - 11.2021
Interpreted state and federal laws, accepted auditing principles and procedures, and program standards to audit materials and data to detect non-compliance and facilitate recommendations.
Field calls from employees to supervisors to resolve logistical problems and create effective solutions.
Followed established auditing processes to meet internal and regulatory requirements.