Sydney Ekberg-Rogers
Flagstaff,AZ
Summary
With extensive experience in customer service, I excel at building connections with individuals. Currently pursuing an Undergraduate Degree in Psychology and Elementary Education, I am enthusiastic about starting my career in these fields. My objective is to quickly bridge any knowledge gaps and bring value to both my employer and team. Thriving in fast-paced environments, I prioritize maintaining organized, clean, and safe work areas while paying meticulous attention to important details. As a reliable employee, I am seeking an opportunity to enhance my skills and contribute to the company's success. Recognized for my strong work ethic, ethical approach, and attention to detail, I am prepared to make a positive impact.
Overview
9
9
years of professional experience
Work History
Peer Instructor Squad Leader
Northern Arizona University
08.2022 - Current
- Navigated individual needs and supported intern development with flexibility in planning.
- Coordinated with departmental managers to devise appropriate training needs for interns and supported them in program completion.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Created lessons and online testing materials to facilitate remote learning.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Hostess
Las Brisas
05.2024 - 08.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
Camp Counselor
LifeTime Athletics
05.2023 - 08.2024
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team building to increase camaraderie, trust and rapport.
- Worked with children of varying age, interest, skill, and developmental levels.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Volunteer
Kinsey Inquiry and Discovery School
09.2021 - 12.2021
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Hostess
BJ's Restaurant and Brewhouse
02.2021 - 08.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
Terra Laguna Beach
07.2020 - 12.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier / Cook / Supervisor
Deb's Deli
06.2015 - 09.2019
- Greeted customers entering restaurant and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Undergraduate in Psychology and Elementary Education -
Northern Arizona University At Flagstaff
Flagstaff, AZ05.2025
Skills
- Collaboration and Teamwork
- Motivation and Encouragement
- Creativity and Innovation
- Classroom Technology
- Curriculum Design
- Parent Communication
- CPR Certified
- 9 years of Customer Service
- Time Management
- Problem-solving
- Leadership
- Active Listening
- Multitasking
- Management Skills
Timeline
Hostess
Las Brisas
05.2024 - 08.2024
Camp Counselor
LifeTime Athletics
05.2023 - 08.2024
Peer Instructor Squad Leader
Northern Arizona University
08.2022 - Current
Volunteer
Kinsey Inquiry and Discovery School
09.2021 - 12.2021
Hostess
BJ's Restaurant and Brewhouse
02.2021 - 08.2021
Hostess
Terra Laguna Beach
07.2020 - 12.2020
Cashier / Cook / Supervisor
Deb's Deli
06.2015 - 09.2019
Undergraduate in Psychology and Elementary Education -
Northern Arizona University At Flagstaff
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