- I like working with my hands and fixing things
- Fashion and Style
- Watching Movies and TV Shows
- Participating in various activities, including sports, working out, and dancing
- Animal Care
- Adventure Travel
- Road Trips
- Outdoor Recreation
- Playing Sports
- Swimming
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Dance
Sydney Farias
Holly Ridge,NC
Summary
Resolving customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Organized and detailed-oriented with a strong work ethic. Dynamic and results-driven professional with extensive experience in customer service and team leadership at Smoothie King. Proven track record in inventory management and operational efficiency, enhancing service delivery and customer satisfaction. Recognized for process improvements and effective shift scheduling, ensuring optimal performance in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Shift Leader/Smoothie Specialist/Assistant Manager
Smoothie King
07.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members in product knowledge and operational procedures.
- Managed inventory levels and restocked supplies to maintain optimal product availability.
- Coordinated shift schedules to ensure adequate staffing for peak business hours.
Delivery Driver
Dominoes Pizza
07.2024 - 10.2025
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
- Managed route planning to optimize delivery efficiency and reduce wait times.
- Maintained accurate records of deliveries, payments, and inventory levels.
Sales Associate
Tsunami Surf Shop
06.2024 - 09.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Victoria Secret
09.2021 - 05.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and visual merchandising standards.
- Collaborated with team members to achieve sales goals, fostering a positive work environment.
Delivery Driver
Papa John's Pizza
07.2022 - 05.2024
- Implemented process improvements that enhanced operational workflow and reduced delays.
- Collaborated with team members to streamline order preparation and dispatch processes.
- Conducted regular vehicle inspections to ensure safety compliance and reliability during deliveries.
Game Day Activity Helper
Pratt Street Ale House
03.2024 - 03.2024
- Assisted in the setup and breakdown of events, ensuring seamless operational flow. Helped out on the opening day of the Baltimore Orioles.
- Collaborated with team members to execute daily tasks efficiently and effectively. This also includes serving and making drinks while working under pressure.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
School Work Study Job/ Sports Management
Mercyhurst University REC Center
02.2022 - 05.2022
- Worked effectively in fast-paced environments, such as working on college sports games, learning camera and other skills, and working on game stats.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
School Work Study Job/Student Mailroom Assistant
Mercyhurst University
03.2021 - 05.2021
- Managed daily mail distribution to ensure timely delivery across campus.
- Assisted in maintaining accurate records of incoming and outgoing packages.
- Coordinated with campus departments to resolve mail-related inquiries efficiently.
Sales Associate
J. Crew Factory
05.2021 - 10.2021
- Implemented promotional displays, increasing product visibility and customer engagement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Steven Madden
03.2019 - 12.2021
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Dog Sitter
Family Friend
05.2011 - 05.2012
- Provided daily exercise and companionship for multiple dogs, ensuring their physical and emotional well-being.
- Administered medications as needed, maintaining detailed records of health and schedules.
- Cultivated positive relationships with pet owners through regular updates and communication about their dogs' activities.
Education
Interior Design & Flim
Cape Fear Community College
Wilmington, North Carolina, NC05-2027
Interior Design & Architecture
Mercyhurst University
Erie, PA09-2022
High School Diploma -
Howard High School
Ellicott City, MD05-2019
Skills
- Customer service
- Team leadership
- Inventory management
- Operational efficiency
- Shift scheduling
- Process improvement
- Route planning
- Product merchandising
- Flexible schedule
- Reliable Worker
Accomplishments
- Employee of the week/ month on multiple occasions.
- Gradually shifted to a assistant manager due to humbling performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Shift Leader/Smoothie Specialist/Assistant Manager
Smoothie King
07.2024 - Current
Delivery Driver
Dominoes Pizza
07.2024 - 10.2025
Sales Associate
Tsunami Surf Shop
06.2024 - 09.2024
Game Day Activity Helper
Pratt Street Ale House
03.2024 - 03.2024
Delivery Driver
Papa John's Pizza
07.2022 - 05.2024
School Work Study Job/ Sports Management
Mercyhurst University REC Center
02.2022 - 05.2022
Sales Associate
Victoria Secret
09.2021 - 05.2024
Sales Associate
J. Crew Factory
05.2021 - 10.2021
School Work Study Job/Student Mailroom Assistant
Mercyhurst University
03.2021 - 05.2021
Sales Associate
Steven Madden
03.2019 - 12.2021
Dog Sitter
Family Friend
05.2011 - 05.2012
Interior Design & Flim
Cape Fear Community College
Interior Design & Architecture
Mercyhurst University
High School Diploma -
Howard High School