Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Forbes

Rexburg,ID

Summary

Proven to elevate guest experiences through meticulous attention to dining logistics and a commitment to workplace safety, I have significantly contributed to the success of establishments like Salerno, owned by Jason Harris. My adeptness in complaint handling and fostering team morale has consistently driven customer satisfaction and operational efficiency. Diligent waitress with strong history in managing and leading waitstaff teams. Successfully implemented training programs that improved service quality and team efficiency. Demonstrated expertise in team coordination and conflict resolution. Experienced with managing waitstaff in fast-paced environment. Utilizes leadership and training skills to enhance team performance and guest satisfaction. Track record of effective communication and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitstaff

Jason Harris
05.2022 - 09.2024
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Cashier

Kasey Potter
09.2023 - 04.2024
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Assisted in menu knowledge training for new employees, contributing to improved team performance.
  • Enhanced customer experience by providing fast and accurate transaction processing.

Lifeguard

Leslie Ayers
05.2021 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.

Education

Associate of Applied Science - Psychology

Brigham Young University - Idaho
Rexburg, ID
05.2028

High School Diploma -

Rockbridge County High School
Lexington, VA
05.2024

Skills

  • Team morale boosting
  • Reservation Management
  • Policy Enforcement
  • Workplace Safety
  • Food safety knowledge
  • Complaint Handling
  • Upselling strategies
  • Guest service
  • Verbal and written communication
  • Cleaning and sanitation
  • Table Bussing
  • Dining room logistics

Certification

  • Certified CPR and Emergency Responder - May 2021-Current
  • Trained waitress
  • Trained Cashier
  • Trained dishwasher


Timeline

Restaurant Cashier

Kasey Potter
09.2023 - 04.2024

Waitstaff

Jason Harris
05.2022 - 09.2024

Lifeguard

Leslie Ayers
05.2021 - 09.2023

Associate of Applied Science - Psychology

Brigham Young University - Idaho

High School Diploma -

Rockbridge County High School

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Sydney Forbes