Sydney Franklin
Bowling Green,OH
Summary
Results-driven professional with a strong track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving organizational goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Madhouse
Perrysburg, OH
02.2024 - Current
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Customer Service Representative
Mechanics Bank
Mansfield, OH
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Maintained confidentiality of bank records and client information.
Criminal Law Intern
Wood County Prosecutor's Office
Bowling Green, OH
05.2024 - 08.2024
- Organized exhibits for trial presentation purposes, including photographs and other evidence material.
- Observed hearings and trials in a courtroom setting.
- Provided administrative support to attorneys during trial preparation.
- Conducted research on criminal law cases, statutes and legal articles.
Front Desk Receptionist
Bankz Salon and Spa
Mansfield, OH
07.2020 - 12.2022
- Greeted customers at the front desk and facilitated engaging conversations during check-in.
- Answered a multi-line phone system and managed calls by routing them to the proper extensions or taking messages.
- Greeted visitors to provide information and direct them to the appropriate personnel.
- Scheduled appointments, and maintained and updated appointment calendars.
Education
Bachelor of Science - Criminal Justice
Bowling Green State University
Bowling Green, OH12.2024
High School Diploma -
Lexington High School
Lexington, OH05.2022
Skills
- Customer/Client Relations
- Problem Solving
- Legal Terminology
- Client Confidentiality
- Organization
- Teamwork
Certification
- CPR Certified, ProCPR, 05/16/23, Completed comprehensive CPR training program accredited by ProCPR, covering adult, child, and infant CPR techniques, as well as AED usage and first aid procedures.
- Mental Health First Aid Champions Certification, National Council for Mental Wellbeing, 01/30/24, Completed 8-hour comprehensive training in identifying and responding to mental health crises.
References
References available upon request.
Timeline
Criminal Law Intern
Wood County Prosecutor's Office
05.2024 - 08.2024
Server
Madhouse
02.2024 - Current
Customer Service Representative
Mechanics Bank
05.2023 - Current
Front Desk Receptionist
Bankz Salon and Spa
07.2020 - 12.2022
Bachelor of Science - Criminal Justice
Bowling Green State University
High School Diploma -
Lexington High School
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