Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Sydney G. Caston

Denver,CO

Summary

Dedicated and personable customer service professional with extensive experience in the restaurant industry, committed to delivering exceptional guest experiences in fast-paced, team-oriented environments. Known for a strong work ethic, quick learning abilities, and a collaborative spirit, I consistently go above and beyond to ensure customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Health Specialist

Children's Hospital Colorado Anschutz Medical Campus
Aurora, Colorado
04.2025 - Current
  • Deliver one-on-one therapy sessions, utilizing Applied Behavior Analysis techniques.
  • Provide crisis intervention support to patients facing acute psychological distress.
  • Document assessments, progress reports, and other charting within established deadlines.
  • Participate in daily rounds to discuss client updates, and collaborate with interdisciplinary teams.

SERVER SUPPORT

The Still Whiskey Steaks
Fort Collins, USA
07.2024 - 01.2025
  • Fast-paced, high-volume customer service.
  • Provided support during peak business hours, or high-demand periods, as needed to maintain optimal service levels throughout the restaurant.
  • Responsibilities primarily included food running and expo duties, and ensuring seamless service by assisting where necessary.

SCHOOL AGE CARE STAFF

Boulder Valley School District
Boulder, USA
02.2023 - 05.2024
  • After-school care program for elementary-aged students.
  • Ensured safety of children, coordinated daily activities and entertainment, resolved conflicts as needed, and documented incidents.
  • Collaborated daily with supervisor and assistant supervisor to monitor up to 42 children, ensuring accurate student tracking.

GUEST RELATIONS

University of Colorado Boulder Athletics
Boulder, USA
07.2023 - 11.2023
  • Directed and assisted concert and football game attendees at CU Boulder’s Folsom Field.
  • Maintained attendee safety in large, energetic crowds during events.
  • Engaged with fans to address inquiries and create a welcoming atmosphere.

CASHIER/COUNTER SERVICE

Lucky's Bakehouse
Boulder, USA
06.2022 - 11.2022
  • Processed customer transactions with accuracy and efficiency in a high-traffic bakehouse.
  • Executed open and close duties, ensuring operational readiness.
  • Managed front-of-house presentation to enhance customer experience.
  • Handled online and custom orders to meet diverse customer needs.
  • Assisted and served customers while maintaining compliance with food safety regulations.

HOSTESS/BUSSER

Craft Urban
Geneva, USA
01.2019 - 06.2020
  • Seated guests to ensure smooth dining experiences.
  • Managed server rotation and turnover for optimal efficiency.
  • Performed bar-backing, dishwashing, and bussing duties as needed.
  • Provided secretarial support to enhance operational flow.

SHIFT MANAGER

Plato's Closet
Batavia, USA
11.2016 - 06.2019
  • Executed opening and closing procedures, ensuring effective cash management and store presentation.
  • Oversaw sales team to enhance customer experience and meet performance targets.
  • Delegated tasks across store operations to optimize efficiency and service quality.

Education

Bachelor's - Psychology, Spanish

University of Boulder Colorado
Boulder, CO
05.2024

Skills

  • Compassionate
  • Team-Oriented Approach
  • Strong Work Ethic
  • Flexible Problem-Solving
  • Exceptional Customer Service
  • Critical thinking
  • Conflict resolution

Certification

Teaching English as a Foreign Language Certification, 120-hour TEFL

Community Service

Dinner Server, Boulder Shelter for the Homeless, Boulder, CO, 01/01/24, 09/30/24

  • Prepared and served meals for those in need, and provided a welcoming, positive environment.

Lesson Assistant, Horsepower Therapeutic Riding, Elburn, IL, 10/01/18, 03/31/20

  • Assisted in horseback riding lessons for kids and adults with various disabilities through side-walking and leading horses, monitored physical and mental wellbeing of students during lessons, and cared for horses before and after lessons. Assisted during special events and programs for underserved groups in my community.

Timeline

Behavioral Health Specialist

Children's Hospital Colorado Anschutz Medical Campus
04.2025 - Current

SERVER SUPPORT

The Still Whiskey Steaks
07.2024 - 01.2025

GUEST RELATIONS

University of Colorado Boulder Athletics
07.2023 - 11.2023

SCHOOL AGE CARE STAFF

Boulder Valley School District
02.2023 - 05.2024

CASHIER/COUNTER SERVICE

Lucky's Bakehouse
06.2022 - 11.2022

HOSTESS/BUSSER

Craft Urban
01.2019 - 06.2020

SHIFT MANAGER

Plato's Closet
11.2016 - 06.2019

Bachelor's - Psychology, Spanish

University of Boulder Colorado