Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Gerstein

Augusta,GA

Summary

Career driven and ready to learn and grow in new environments. My people skills/customer service has always been the thriving point of any job I've had, admitted by every boss and the majority of customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Director of Operations

Caring Transitions
Augusta, GA
12.2021 - Current
  • I manage projects on a day-to-day basis
  • Scheduling
  • Running multiple teams
  • Client Relations
  • Managing moves for clients
  • Training
  • Delegation
  • Employee reviews
  • Overtime
  • Driving trucks as big as 26ft
  • Smooth Operations

Sales

Sitel (Progressive)
Augusta, GA
09.2020 - 12.2021
  • I was an insurance salesman for our partnered company
  • Providing excellent customer service
  • Making sales transactions
  • Computer savvy
  • Running meetings.

Crew Trainer/Manager

McDonald's
Evans, GA
03.2019 - 09.2020
  • Providing excellent customer service in a well-timed manner, taking orders, and training new crew members.

Store Manager

Sonic Drive-In
Evans, GA
06.2016 - 02.2019
  • I handled customer service, ordering and unloading the delivery truck, machine maintenance, running a crew, and fast-paced service.

Nanny/Caregiver

Evans, GA
08.2013 - 12.2015
  • I worked for a family and was responsible for two young children
  • I cleaned the home, fed the children, took them to any appointments they had, planned fun activities, helped with homework, and many other things.

Education

High school diploma -

Georgia Connections Academy
Grovetown, GA
05.2015

Skills

  • Cashiering
  • Food Safety
  • Kitchen Experience
  • Food Preparation
  • Cleaning Experience
  • Food Service
  • Insurance Sales
  • Underwriting
  • Supervising experience
  • Assistant manager experience
  • Resourceful
  • Cold Calling
  • Negotiation
  • Upselling
  • Caregiving
  • Nannying
  • Childcare
  • Management
  • Critical thinking
  • Sales
  • Leadership
  • Analysis skills
  • Project management
  • Conflict management
  • Microsoft Word
  • Senior leadership
  • Strategic planning
  • Team management
  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Business Management
  • Quality Assurance
  • Leadership training
  • Workforce Planning
  • Schedule oversight
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making
  • Staff training/development
  • Staff Management
  • Customer Service Management
  • Customer Service
  • Employee Relations
  • Effective leader
  • Customer Relations
  • Performance Improvements
  • Organizational Structuring
  • Proficient in Software
  • Goal Setting
  • Delegating Work
  • Staff Scheduling
  • Scheduling
  • Sound Judgment

Timeline

Director of Operations

Caring Transitions
12.2021 - Current

Sales

Sitel (Progressive)
09.2020 - 12.2021

Crew Trainer/Manager

McDonald's
03.2019 - 09.2020

Store Manager

Sonic Drive-In
06.2016 - 02.2019

Nanny/Caregiver

08.2013 - 12.2015

High school diploma -

Georgia Connections Academy
Sydney Gerstein