Sydney Guntley
Brooklyn,NY
Summary
Highly motivated professional offering solid organization skills, and excellent communicational prowess. A seasoned multitasker and natural people-person who works well with patrons, co-workers and all levels of management. Great knowledge of computers and a variety of software's.
Overview
6
6
years of professional experience
Work History
Customer Service Operator
UFT
06.2023 - 09.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Customer Service Remote
State Farm
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Associate
Equinox
09.2021 - 12.2022
- Responsible for delivering high quality service to cliental, utilizing exceptional communication and interpersonal skills.
- Greeted guests at front desk and engaged in pleasant conversations.
Customer Service Representative
IT Trailblazers
12.2020 - 06.2021
- Handled customer inquiries and suggestions dealing with 311calls and housing emergencies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Associated with high levels of computer skills and software.
Cashier
Home Depot
01.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
Education
Associate of Arts -
Hunter College of The City University of New York
New York, NY06.2026
High School Diploma -
Erasmus Hall Highschool
Brooklyn, NY06.2019
Skills
- Great in Technical Support
- Very fond of computer software's
- Strong people skills
- Unparallel professionalism
- Effective time management
- Fast learner
- Great adaptability
- 80-120 WPM
Fun Facts
• Love music / also a songwriter
• Enjoy watching anime and movies
• Social media comedian
• Streamer
• Enjoy modding games and other gaming devices
• Big traveler
• Really love playing sports and staying active
Timeline
Customer Service Operator
UFT
06.2023 - 09.2023
Customer Service Remote
State Farm
01.2023 - 06.2023
Front Desk Associate
Equinox
09.2021 - 12.2022
Customer Service Representative
IT Trailblazers
12.2020 - 06.2021
Cashier
Home Depot
01.2018 - 10.2020
Associate of Arts -
Hunter College of The City University of New York
High School Diploma -
Erasmus Hall Highschool
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