Sydney Jock
Mesa,AZ
Summary
Friendly and energetic barista with 8 years of experience working in local coffee shops as well as chain cafes. Experienced in managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer connection, and food safety procedures. Professional and detail-oriented with the ability to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Zingara Market
03.2024 - Current
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
Certified Baker Trainer
Panera Bread
09.2022 - 08.2024
- Trained junior bakers in advanced baking techniques, fostering professional growth within the team.
- Maintained cleanliness standards in all bakery areas, following proper sanitation guidelines to uphold food safety requirements.
- Increased efficiency in the baking process by training team members on proper equipment usage and maintenance.
Supervisor
Atman Juice Bar & Cafe
10.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista Trainer
Starbucks
09.2018 - 12.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Education
High School Diploma -
South Jefferson High School
Adams, NY06-2015
Skills
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- Opening and closing procedures
- High-volume dining
- Team Leadership
- Adaptability
- Customer Retention
Timeline
Barista Shift Lead
Zingara Market
03.2024 - Current
Certified Baker Trainer
Panera Bread
09.2022 - 08.2024
Supervisor
Atman Juice Bar & Cafe
10.2021 - 09.2022
Barista Trainer
Starbucks
09.2018 - 12.2020
High School Diploma -
South Jefferson High School
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