Sydney Kalama-Anderson
Rancho Cordova,CA
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle Grill
Rancho Cordova, CA
05.2020 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed budgets effectively, optimizing resource allocation for maximum impact.
- Drafted and finalized correspondence for my management team.
Shift Supervisor
Starbucks
Rancho Cordova, CA
06.2017 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
No Degree - Business
Folsom Lake College
Folsom, CASkills
- Training Employees
- Customer Service
- Staff Management
- Scheduling and Coordinating
- Managing Inventory
- 55wmp 96% accuracy
- Basic Excell coding
Timeline
Service Manager
Chipotle Grill
05.2020 - Current
Shift Supervisor
Starbucks
06.2017 - 05.2020
No Degree - Business
Folsom Lake College