Sydney Katla
Customer Service Associate
Entiat,WA
Summary
Dedicated professional skilled in optimizing workflows and enhancing customer satisfaction. Known for punctuality, reliability, and strong communication skills. Always striving to be up to date on new products, and obtain knowledge on items being offered to the customers.
Overview
15
15
years of professional experience
Work History
Assistant Head Cook
Lake Chelan ISD
03.2025 - Current
- Upheld compliance with all local health code regulations by conducting regular inspections of cleanliness standards within the kitchen facility.
- Managed inventory and reduced waste by implementing efficient ingredient ordering, storage, and usage methods.
- Streamlined time-sensitive tasks by delegating responsibilities among team members according to their skills and expertise.
CDS - Direct Care Staff
New Horizons
08.2021 - 01.2023
- Worked flexible hours, across night, weekend and holiday shifts
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well being of child
- Maintained detailed case histories, metrics and reports to meet strict standards
Grocery Clerk
Whole Foods
01.2015 - 08.2015
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Retrieved items for customers and verified prices.
Cashier/Assistant to the Store Owner
Bear Foods
07.2013 - 01.2015
- Met customer needs through polite, friendly and attentive service.
- Maintained up to date knowledge on new and current products in order to best assist the customer with their purchase
- Responsible for purchasing inventory in various departments throughout the store
- Cultivated relationships with wholesalers and distributors to increase inventory availability
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Bulk Foods/Grocery Clerk
Central Market
10.2011 - 07.2013
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Provided product recommendations and advice, increasing sales of promoted items.
Education
Associate of Arts - Human Services
Everett Community College
Everett, WA 05.2001 -
High School Diploma -
Lake Stevens High School
Lake Stevens, WA 05.2001 -
Skills
Excellent customer service
POS system operation
Product knowledge
Product merchandising
Teamwork and collaboration
Excellent written and oral communication
Punctual and reliable
Timeline
Assistant Head Cook
Lake Chelan ISD
03.2025 - Current
CDS - Direct Care Staff
New Horizons
08.2021 - 01.2023
Grocery Clerk
Whole Foods
01.2015 - 08.2015
Cashier/Assistant to the Store Owner
Bear Foods
07.2013 - 01.2015
Bulk Foods/Grocery Clerk
Central Market
10.2011 - 07.2013
Associate of Arts - Human Services
Everett Community College
05.2001 -
High School Diploma -
Lake Stevens High School
05.2001 -