Adriel Hall
San Tan Valley,AZ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Supervisor
JK Communications & Construction
Tempe, AZ
09.2023 - Current
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored, troubleshot and resolved issues with telephone lines and networks.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
Project Manager
BPG Designs
Tempe, AZ
01.2021 - 09.2023
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Reviewed and studied blueprints to double-check installation and implementation project requirements..
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Developed and maintained project plans, timelines, and budgets.
- Advised other departments on best practices related to managing large-scale projects.
Fiber Optic Technician
JK Communications & Construction
Tempe, AZ
06.2018 - 12.2020
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Automotive Technician
Big Two Toyota
Chandler, AZ
03.2016 - 05.2018
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Changed, rotated and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Education
High School Diploma -
Basha High School
Chandler, AZ06.2018
Skills
- Dependable and Responsible
- Planning and Coordination
- Training and Development
- Problem Solving
- Excellent Customer Service
- Organization and Time Management
- Troubleshooting Systems
- First Aid/CPR
- Certified Fiber Optics Technician
- ETA Certified
- Confined Space Trained
- Client Relationship Management
References
References available upon request.
Timeline
Supervisor
JK Communications & Construction
09.2023 - Current
Project Manager
BPG Designs
01.2021 - 09.2023
Fiber Optic Technician
JK Communications & Construction
06.2018 - 12.2020
Automotive Technician
Big Two Toyota
03.2016 - 05.2018
High School Diploma -
Basha High School
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