Sydney Kowalski
Stow
Summary
Organized and dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals and patients. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Cleveland Clinic Akron General
01.2023 - Current
- Contribute to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Ensure confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Make outbound calls to insurance companies, patients and physicians to perform eligibility and prior authorization checks for patients.
- Maintain up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhance office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Confirm accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
Receptionist
Michael Christopher Salon
08.2021 - 12.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirm appointments, communicate with over 100 clients and update client records daily.
- Respond to 100% inquiries from callers seeking information.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
Education
Associate of Science, Associate of Arts Degrees -
Cuyahoga Community College
Cleveland, OH05.2020
Skills
- Reliable and Punctual
- Microsoft Office Suite
- Time Management
- Documentation and Reporting
- Courteous and Professional
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Payment Processing
- Multitasking and Prioritization
- Scheduling and Calendar Management
Timeline
Administrative Assistant
Cleveland Clinic Akron General
01.2023 - Current
Receptionist
Michael Christopher Salon
08.2021 - 12.2022
Associate of Science, Associate of Arts Degrees -
Cuyahoga Community College
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