Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYDNEY LANE

Scottsdale,AZ

Summary

I am looking for a part time position at a fast paced company in addition to my current job as a barista and bartender. I thrive in environments with lots of growth and change. Assisting and communicating with clients and co-workers is something that I look forward to on a daily basis.

Overview

4
4
years of professional experience

Work History

Barista

Valley Coffee Company
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared and served specialty, coffee, tea, and cocktails
  • Utilize Toast POS to correctly take orders and receive payment
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Transfer Center Coordinator/Dispatcher

Connectdoc
02.2021 - 08.2022
  • Liaise effectively with physicians, clinical staff, and administrative professionals
  • Provide individualized care with sensitivity to patient/client diversity and needs
  • Coordinate timely and efficient patient transfer requests
  • Utilize Epic and Flight Link software to perform scheduling responsibilities
  • Schedule transfers based on priority and patient expectations
  • Adapt quickly to rapidly changing patient requirements.

Customer Service Representative

ROLFS Salon
06.2019 - 01.2021
  • Trained incoming employees
  • Learned and utilized de-escalation strategies
  • Used Zenoti computer software schedule appointments and take payments
  • Maintained knowledge and up to date information with products
  • Call center services including complex scheduling and client retention
  • Sales of hair products to clients.

Education

High School Diploma -

Mountain View High School
Mesa, AZ
05.2019

Skills

  • Strong interpersonal communication skills
  • Able to de-escalate challenging situations
  • Utilizes active listening skills
  • Organized and efficient time-management skills
  • Self-starting and task oriented
  • Money management skills
  • Able to retain new knowledge and information quickly
  • Food Protection Manger Certification
  • Accurate cash handling

Timeline

Barista

Valley Coffee Company
10.2022 - Current

Transfer Center Coordinator/Dispatcher

Connectdoc
02.2021 - 08.2022

Customer Service Representative

ROLFS Salon
06.2019 - 01.2021

High School Diploma -

Mountain View High School

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