Keep management systems up-to-date with client information
Prepared reports and other materials for client meetings
Managing all client financial transactions and ensuring accuracy and security
Developing and implementing client service strategies to meet clients needs
Keeping up to date with regulations to ensure compliance
Analyzing customer data to identify areas for improvement in client service
Collaborating with colleagues to develop and implement effective client service strategies
Developing and delivering presentations to clients regarding services and products offered
Proactively addressing client concerns and offering solutions to ensure satisfaction
Digital Marketing Intern
The A List
01.2022 - 06.2022
Organized virtual events and webinars focused on industry topics, fostering community engagement among prospects and clients alike.
Developed and deployed content marketing strategies to improve organic search traffic.
Researched social media trends
Tracking influencers social media accounts to find placements and send to clients
Assembled monthly recaps and target lists
Monthly and wrap reports— analyzing + summarizing data (calculating total impression #, examining trends, gathering feedback, and sharing insights, etc.)
Identified rising talent, pop culture trends, and analyze data within a variety of industries and markets to inform client business strategies, existing client objectives and new client acquisition
Server
Hollister Brewing Company
08.2018 - 06.2022
Maintained clean and orderly dining area for enjoyable guest experience.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Ensured tables are enjoying their meals and take action to correct any problems.
Collected payments from tables, and prepared checks that itemize and total meal costs and sales taxes.
Internship
MLB Oakland Athletics
09.2020 - 12.2020
Developed a consultancy project for the Oakland Athletics, designing a new stadium plan for the proposed Waterfront District Park in Oakland. The stadium plan detailed how to safely open with implementing COVID-19 protocols, and how these restrictions could protect employees and fans. Created an operation model including mapping and orchestrating how to reopen and be productive despite newly implemented COVID-19 rules.
Internship
Sacramento Republic FC
09.2020 - 12.2020
Developed a season ticket package proposal. Our mission was to give Sacramento Republic FC fans looking to purchase a season ticket package the ultimate experience at a fair and fan friendly rate.
Education
Bachelor of Arts - Communications/Sports Management
University of California, Santa Barbara
Santa Barbara, CA
06.2022
Timeline
Client Service Associate
UBS Financial Services
10.2022 - Current
Digital Marketing Intern
The A List
01.2022 - 06.2022
Internship
MLB Oakland Athletics
09.2020 - 12.2020
Internship
Sacramento Republic FC
09.2020 - 12.2020
Server
Hollister Brewing Company
08.2018 - 06.2022
Bachelor of Arts - Communications/Sports Management
Customer Service Representative /SME Relationship Manager at UBS Financial ServicesCustomer Service Representative /SME Relationship Manager at UBS Financial Services