Summary
Overview
Work History
Education
Skills
Certification
Timeline
VOLUNTEERING & LEADERSHIP
Generic

Sydney Mathews

Detroit

Summary

Hardworking and passionate about making a positive impact in the lives of those in my community through providing solution based assistance for children and their families.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Center Support

Starfish Family Services
10.2024 - Current
  • Assists with classroom set up
  • Create and execute lesson plans
  • Provide support to classrooms
  • Complete daily care logs
  • Provide emotional support to children
  • Facilitate active supervision in classroom
  • Follow HIPPA guidelines
  • Facilitate activities for students
  • Rotated through classrooms as needed

Customer Service Representative

Blue Cross Blue Shield
03.2023 - 10.2024
  • Assisted member with understanding medical/pharmacy insurance benefits
  • Offered estimates to members interested in individual policies
  • Documented members inquiries
  • Cross referenced information across multiple systems to assist members
  • Created inclusivity boards to recognize the cultures of colleagues

Senior Auditor

Rocket Mortgage
07.2020 - 09.2022
  • Kept up senior auditing numbers of over 12 loans per hour
  • Assisted with special projects, updated processing systems
  • Consistently achieved or exceeded expectations in data entry
  • Completed aspiring leadership program
  • Created and presented monthly powerpoint presentations

Street Team Member

Beasley Media Group/105.1 The Bounce
03.2019 - 03.2020
  • Attend/Execute station events
  • Set up events
  • Assist in office for preparation of events
  • Data entry of contest winners information

Guest Relations

Olympia Entertainment
06.2017 - 01.2020
  • Check/scan suite and club tickets
  • Wristband Club Members for Pistons and Red Wings Game
  • Assist suite guests with use of iPad and resolve any guest issues
  • Give work assignments to fellow colleagues
  • Check and log equipment in and out per event

Education

Diploma - Broadcast Media Arts

Specs Howard School of Media Arts
Southfield, MI

Bachelor of Science - Behavioral Health Sciences

Grand Canyon University
Phoenix, AZ
04-2028

Skills

  • Customer service
  • IEP/IFSP Documentation
  • Effective written and verbal communication skills
  • Event planning
  • Extremely personable
  • Leadership
  • Microsoft PowerPoint
  • Social perceptiveness
  • Completed Abuse and Neglect Training
  • Completed Health and Safety for Licensed Child Care Providers

Certification

  • First Aid Infant and Child CPR AED Training - renew by 10/26

Timeline

Center Support

Starfish Family Services
10.2024 - Current

Customer Service Representative

Blue Cross Blue Shield
03.2023 - 10.2024

Senior Auditor

Rocket Mortgage
07.2020 - 09.2022

Street Team Member

Beasley Media Group/105.1 The Bounce
03.2019 - 03.2020

Guest Relations

Olympia Entertainment
06.2017 - 01.2020

Diploma - Broadcast Media Arts

Specs Howard School of Media Arts

Bachelor of Science - Behavioral Health Sciences

Grand Canyon University

VOLUNTEERING & LEADERSHIP

  • Black Student Union at Wayne State University
  • Former PR, Social Events and Vice President
  • Prepared proposals for events, finalized event proposals and budgets Created Social Media Advertising Overseer of all committees for all Chair positions

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