Monique West
Grand Prairie,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Being the catalyst for respect and understanding and valuing an inclusive relationship that serves as a respectable role model and that demonstrates leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Contact Center Support Representative
PFSweb now apart of GXO
Irving, Texas
01.2021 - Current
- Provide technical support to customers via phone.
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Resolved escalated customer complaints in a timely manner.
- Demonstrated strong problem-solving skills to diagnose and troubleshoot issues.
- Adhered to company policies and procedures while providing excellent customer service.
- Assisted customers with their accounts, billing information, and product orders.
- Developed relationships with customers through friendly conversations during each interaction.
- Actively listened to customers' concerns in order to provide accurate resolutions.
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Labeled boxes, containers, and pallets for shipment purposes.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
Customer Service Representative
Safety Clean
Duncanville, Tx
06.2018 - 03.2020
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Prepared order sheets and sent out invoices and statements for payments due
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Preschool Teacher
Ginger Bread House
Dallas, Tx
06.2008 - 08.2009
- Supported students emotionally, socially and academically with one-on-one care
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Bill Collector
Commercial Recovery System
Dallas, Tx
03.2004 - 09.2006
- Located delinquent customers through methods such as tracing finances, inquiring with utilities and questioning neighbors
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
- Collected payments, updated accounts and notified customers of additional responsibilities
- Filed records to keep system efficient and information organized.
Education
Associate of Arts - Elementary School Teaching
Tarrant County College District
Fort Worth, TXSkills
- Order processing
- Product knowledge
- Data entry
- Problem resolution
- Customer service
- Account updating
- Inbound call answering
- Process transactions
- Customer service excellence
- Product and service knowledge
- Organization and recordkeeping
- Customer needs assessments
- Data management
- Customer relations
- Microsoft Office
- Teamwork and Collaboration
- Continuous Improvement
- Cross-Functional Collaboration
Certification
- Introduction to Microsoft Excel
Timeline
Contact Center Support Representative
PFSweb now apart of GXO
01.2021 - Current
Customer Service Representative
Safety Clean
06.2018 - 03.2020
Preschool Teacher
Ginger Bread House
06.2008 - 08.2009
Bill Collector
Commercial Recovery System
03.2004 - 09.2006
Associate of Arts - Elementary School Teaching
Tarrant County College District
- Introduction to Microsoft Excel
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