Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney McCann

Scottsdale,AZ

Summary

Energetic and driven individual with strong communication and problem-solving skills developed in a fast-paced sales environment. Proven ability to understand customer needs, analyze data, and support strategic sales initiatives. Currently seeking to transition into a new role with the CSM-IT team, where I can apply these strengths and continue growing within the organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Intern

Marco Technologies LLC
09.2024 - Current
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Assisted team members in closing deals by providing additional support or information when needed.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.

Major Accounts Sales Intern

Marco Technologies LLC
06.2024 - 08.2024
  • Made 150 prospect calls for the major account team.
  • Created opportunities from door-to-door cold calling.
  • Supported client acquisition strategies with pipeline management and lead qualification.
  • Gained extensive knowledge of company products and services.

Client Service Representative

Marco Technologies LLC
06.2023 - 08.2023
  • Fielded incoming phone calls to support line, solving problems in realtime or escalating call to appropriate team member.
  • Acted as a liaison between clients and internal teams, ensuring efficient collaboration and timely project delivery.
  • Tasked with over 300+ live call surveys and integrating 150+ customers from sales force into the Marco portal
  • Became sufficient in Salesforce, E Automate, ConnectWise, and the Marco Portal.

Education

Bachelor of Science - Marketing And Advertising

Grand Canyon University
Phoenix, AZ
12-2024

Skills

  • Cold calling
  • Lead generation
  • Customer relationship management (CRM)
  • Proficient knowledge in Marco applications
  • Interpersonal and communication skills
  • Effective communicator
  • Leadership Experience
  • Organizational skills

Certification

  • Google Analytics
  • Fundamentals of Digital Marketing

Timeline

Sales Intern

Marco Technologies LLC
09.2024 - Current

Major Accounts Sales Intern

Marco Technologies LLC
06.2024 - 08.2024

Client Service Representative

Marco Technologies LLC
06.2023 - 08.2023

Bachelor of Science - Marketing And Advertising

Grand Canyon University

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