Sydney McMann
San Diego,CA
Summary
Customer service professional with experience in account management, client relations, and healthcare operations. Strong communicator and team player with proven ability to manage high-volume tasks, support sales initiatives, and maintain efficient workflows in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service / Account Manager
Spinal Elements
09.2022 - Current
- Grew from managing 10 to 45+ medical device accounts while maintaining exceptional service standards.
- Process case billing, restocks, and hospital purchase orders to ensure timely fulfillment.
- Coordinate with distributors, sales teams, and product managers to manage inventory and meet surgical needs.
- Provide on-call support for emergency surgeries (24/7, one week every 10 weeks).
- Manage high-volume calls/emails and triage requests from the customer service inbox.
- Provide coverage for additional accounts as needed.
Optometric Technician
Newport Ave. Optometry
10.2020 - 09.2022
- Performed patient pre-screening and diagnostic tests (OCT, Fundus, Autorefraction, dilation).
- Processed insurance, scheduled appointments, and handled payments.
- Ordered and dispensed contact lenses, maintained patient charts, and supported office operations.
Optometric Technician
Midway Optometry
06.2020 - 10.2020
- Conducted pre-screening tests (dry eye, topography, visual field, OCT, eye pressure, BP).
- Assisted patients with glasses/contacts and performed front office duties.
Education
B.S. - Communication
San Diego State University
06-2022
Skills
- Multitasker
- Attention to Detail
- Teamwork
- Time Management
- Communication
- Problem Solving
Timeline
Customer Service / Account Manager
Spinal Elements
09.2022 - Current
Optometric Technician
Newport Ave. Optometry
10.2020 - 09.2022
Optometric Technician
Midway Optometry
06.2020 - 10.2020
B.S. - Communication
San Diego State University
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