Sydney Morgensen
Eagle Mountain,UT
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Production Artist, Taxonomy, QA, Licensing
Cricut
06.2019 - Current
- Assure current and new images receiving proper metadata and are set up properly for member use.
- Work with software and search teams to improve search ranking and help make advancements to taxonomy as needed.
- Fix broken images when reported by users.
- Remove any copyrighted, sensitive or offensive images from system.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Previously helped assign tasks to other Production Artists until there was assignment solutions in place within our internal software.
- Helped with Licensed artwork submissions.
Customer Service/SAP Representative
Cricut
10.2017 - 06.2019
- Provided personal tech support for machines and software in addition to how-to help.
- Made sure members needs were met to their satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Made detailed notes for other support agents in case members called in with similar software or machine issues.
- Helped with inventory checks when needed.
- Used SAP software for order and replacement entries.
- Used Excel to track needed replacements and member refunds.
Education
High School Diploma -
Tooele High School
Tooele, UT05.2014
Skills
- Attention to Detail
- Some Airtable Software Experience
- Excellent Written and Verbal Communication
- Problem-Solving
- Organization and Time Management
- Teamwork and Collaboration
- Data Entry
- Some SAP Data Experience
- Self-motivated with strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Computer Proficient
- Some Microsoft Office and Google Docs Experience
- Some Adobe Illustrator Experience
- Some Graphic Design Experience
Quote
“If you follow your dreams and spend your life doing what brings you joy, you are more likely to find success.”
Richard Branson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchCareer advancementWork from home optionTimeline
Production Artist, Taxonomy, QA, Licensing
Cricut
06.2019 - Current
Customer Service/SAP Representative
Cricut
10.2017 - 06.2019
High School Diploma -
Tooele High School
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