Sydney Munnerlyn
Lonoke,Arkansas
Summary
Skilled Auto Collision Estimator with comprehensive knowledge of vehicle repair costs and insurance claim procedures. Strong understanding of auto body repair, parts cost and labor time estimates. Proven ability to negotiate effectively with insurance representatives, resulting in beneficial agreements for both parties. Notable commitment to maintaining up-to-date industry knowledge has driven continuous improvement in estimation accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Auto Collision Estimator
Lonoke Collision Center
Lonoke, Arkansas
06.2023 - Current
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Prepared estimates used to plan, budget and schedule work.
- Reviewed factual information to determine costs to repair applicable damages.
- Analyzed blueprints and diagrams from manufacturers to determine specific parts required for repairs.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
Member Service Representative
Lonoke County Farm Bureau
Lonoke, Arkansas
06.2022 - 06.2023
- Responded promptly to emails from members seeking assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Greeted customers in a friendly and professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Answered member questions about products and services.
- Assisted colleagues with tasks as needed during peak times of activity.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Dental Assistant
Inman Dental Clinic
North Little Rock, AR
09.2020 - 06.2022
- Documented patient records during procedures and added notes taken to treatment chart.
- Created and fit dental appliances for patients. adjusting as necessary.
- Ensured compliance with infection control policies and procedures.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Educated patients on proper oral hygiene techniques and habits.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took digital X-rays of teeth using radiographic equipment.
Education
Some College (No Degree) -
University of Central Arkansas
Conway, ARAssociate of Arts -
Arkansas State University
BeebeAssociate of Arts and Sciences -
Arkansas State University
BeebeSkills
- Estimation techniques
- Blueprint analysis
- Quality assurance
- Customer service
- Conflict resolution
- Damage assessment
- Communication skills
Affiliations
- Volunteer softball coach
- 'Wanna be' gardner
Timeline
Auto Collision Estimator
Lonoke Collision Center
06.2023 - Current
Member Service Representative
Lonoke County Farm Bureau
06.2022 - 06.2023
Dental Assistant
Inman Dental Clinic
09.2020 - 06.2022
Some College (No Degree) -
University of Central Arkansas
Associate of Arts -
Arkansas State University
Associate of Arts and Sciences -
Arkansas State University