Sydney Murtland
Orange County,CA
Summary
Strategic operations manager with proven expertise in team leadership and training program development. Drives cross-department collaboration to enhance team performance and achieve organizational goals. Cultivates effective communication among team members while advancing performance management and professional development initiatives. Human Resource experience in employee engagement, workplace feedback analysis, new-hire onboarding, and supporting a positive workplace culture and seamless employee integration.
Overview
3
3
years of professional experience
Work History
Rooms Leader In Development
Omni Hotels & Resorts
Scottsdale, Arizona
07.2025 - 07.2026
- Led daily operations as MOD, overseeing front office and housekeeping departments to maintain service standards and guest satisfaction.
- Coordinated staff schedules to optimize workflow, staffing coverage, and service quality.
- Trained new staff on service procedures and standards, strengthening team readiness and guest experience.
- Supported employee development by providing coaching, feedback, and ongoing performance guidance.
- Managed guest feedback and created guest recovery strategies to resolve issues and improve service standards.
- Gained hands-on exposure to hotel operations across Sales, Food & Beverage, Engineering, Security, and Human Resources.
- Proficient in Oracle OPERA Cloud property management system.
Food Runner, Hostess, Server Assistant
Omni Hotels & Resorts
Tempe, Arizona
09.2023 - 06.2025
- Communicated effectively with team members during high-volume service periods to maintain efficient operations and quality guest experiences.
- Assisted in training new staff on restaurant operations, service standards, and daily procedures.
- Responded promptly to guest inquiries and requests, ensuring a high level of customer satisfaction.
- Demonstrated strong problem-solving and communication skills while managing guest needs and service challenges.
Human Resource Intern
Omni Hotels & Resorts
Tempe, Arizona
01.2025 - 03.2025
- Coordinated employee engagement initiatives to strengthen workplace culture and team morale.
- Analyzed employee feedback surveys to identify trends and opportunities for improving the workplace experience.
- Organized onboarding activities, including orientations and facility tours, to support a smooth new-hire transition.
- Assisted with employee development and engagement initiatives to promote a positive and inclusive work environment.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05-2025
Accomplishments
- Workplace Communication Certificate- Completed five courses focused on professional communication, teamwork, conflict resolution, and workplace presentations.
- Emerging Leaders Program at ASU- Recognized for developing innovative ideas and initiatives focused on improving campus safety.
- OGL 300 Theory & Practice of Leadership- Applied leadership concepts and strategies to a real-world business project by developing a comprehensive business plan for a children’s camp.
- Dean's List [2025, 2024]
Timeline
Rooms Leader In Development
Omni Hotels & Resorts
07.2025 - 07.2026
Human Resource Intern
Omni Hotels & Resorts
01.2025 - 03.2025
Food Runner, Hostess, Server Assistant
Omni Hotels & Resorts
09.2023 - 06.2025
Bachelor of Arts - Interdisciplinary Studies
Arizona State University