Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Neylon

Simpsonville,South Carolina

Summary

Results-focused customer service expert dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Hairdresser

Great Clips
09.2016 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Answered over 10-15 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.

Cashier

Five Guys
03.2015 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

McDonalds
06.2013 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Greenville, SC
08.2016

Diploma - General Studies

Woodmont High School
Piedmont, SC
06.2015

Skills

  • Supply Management
  • Service Coordination
  • Cleaning and Sanitizing
  • Customer Consultation
  • Relationship Building and Management
  • Schedule Management
  • Appointment Coordination
  • Outstanding Client Retention
  • Advanced Communication Skills
  • Detail-Orientated

Timeline

Hairdresser

Great Clips
09.2016 - Current

Cashier

Five Guys
03.2015 - 07.2016

Cashier

McDonalds
06.2013 - 02.2015

Cosmetology License - Cosmetology

Paul Mitchell The School

Diploma - General Studies

Woodmont High School

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Sydney Neylon