Sydney Parvin
Lynn,USA
Summary
Detail-oriented Banking Professional dedicated to enhancing security and customer satisfaction while achieving sales targets. Proficient in industry regulations and asset protection, with strong skills in cash management and relationship building. Capable of analyzing and resolving complex problems, effectively managing priorities, and contributing to team success.
Overview
8
8
years of professional experience
Work History
Bank Teller
Synovus Bank
Jasper, AL
03.2024 - Current
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer accountability through daily reconciliations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted clients with account inquiries and service requests.
- Responded and assisted customers with account inquiries and updates.
- Handled customer complaints professionally to ensure satisfaction.
- Educated customers on banking products and services available.
- Explained bank services, financial products and applicable fees to customers.
Operations Specialist
First National Bank
Hamilton, Alabama
07.2023 - 03.2024
- Managed daily operations to ensure compliance with banking regulations.
- Monitored transaction processing and resolved discrepancies promptly.
- Facilitated regular audits to maintain quality control and risk management standards.
- Developed training materials for new employees on operational procedures and systems.
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Cultivated a supportive and collaborative atmosphere with colleagues and management to enhance teamwork.
- Assessed customer needs quickly and effectively during interactions to provide tailored assistance.
Teller / Head Teller
First National Bank
Hamilton, AL
11.2020 - 07.2023
- Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals.
- Educated customers on the use of banking websites and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Sorted and packaged currency and coins for accurate distribution in the bank.
- Assisted customers with compromised debit cards and issued new credentials.
- Created and updated fraud cases through DataNavigator.
- Collected and removed damaged currency from circulation to ensure compliance with banking regulations.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Responded to telephone inquiries on banking products, providing accurate information on checking, savings, loans, and lines of credit.
- Developed and maintained spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting, ensuring data accuracy and accessibility.
- Balanced staff and vault at the end of the day and secured monies in accordance with established procedures.
- Deposited cash and balanced ATM transactions daily to ensure sufficient funds for customer withdrawals.
- Balanced staff and vault at the end of the day and secured monies in accordance with established procedures.
- Diagnosed and troubleshot problems, repairing and restoring ATM machines to peak performance.
- Collected, arranged and input information into the database system.
- Diagnosed and troubleshot problems, repairing and restoring ATM machines to peak performance.
- Trained customer employees and managers on ATM machine use and maintenance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handling challenging situations with ease.
- Documented and tracked fraud cases using DataNavigator to enhance fraud detection efforts.
- Facilitated customer setup and support for online banking services using Q2 platform.
- Set up and supported customers in using Bill Pay for streamlined payment processing.
Restaurant Manager
Sakura Asian Cuisine
Jasper, AL
11.2018 - 01.2021
- Hired, trained, and mentored staff to enhance operational effectiveness and service quality.
- Facilitated training sessions for new employees on job duties. new employees in specific job requirements.
- Conducted hiring processes to select qualified candidates., trained and mentored staff to maximize effectiveness.
- Established and optimized internal policies to ensure efficient operations and responsiveness to customer demands.
- Leveraged leadership and problem-solving skills to streamline workflows and maintain team efficiency during peak hours.
- Managed expense tracking to ensure budget adherence. and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared weekly payroll to keep up with projected weekly revenue.
Education
High School Diploma -
Lynn High School
Lynn, ALSkills
- ATM Operations
- ATM Transactions
- Vault operations
- Vault Balancing
- Cash handling and management
- Deposit management
- Account Reconciliation
- Funds Transfer
- Transaction processing
- Cash counting
- Deposit Security
- Balancing ATM Machines
- Cash Packaging
- Report Analysis
- Spreadsheet Tracking
- Fraud Investigations
- Dispute Resolution
- Client relations
- Client Relationships
- Exceptional customer service
- Money Management
- Detail-oriented
- Computer skills
- Client Relationships
- Money Management
Timeline
Bank Teller
Synovus Bank
03.2024 - Current
Operations Specialist
First National Bank
07.2023 - 03.2024
Teller / Head Teller
First National Bank
11.2020 - 07.2023
Restaurant Manager
Sakura Asian Cuisine
11.2018 - 01.2021
High School Diploma -
Lynn High School