Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Sydney Pearson

Atwood,IL

Summary

Customer-savvy, hard worker accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Cheerful while offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Buffalo Wild Wings
11.2022 - 06.2023
  • Provided exceptional customer service by addressing customer needs and preferences promptly.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Managed multiple tables efficiently, ensuring a smooth dining experience for all guests.
  • Trained and mentored new waitstaff on restaurant procedures and service standards.
  • Resolved customer complaints effectively, maintaining high satisfaction levels throughout shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Executive Assistant

Midwest Engineering and Testing, Inc.
01.2021 - 11.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Executed basic banking and bookkeeping tasks.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Waitress

Chenoa Family Restaurant
01.2016 - 01.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Applied Science - Nursing

Parkland Community College
Champaign, IL
05-2027

Skills

  • Bookkeeping and Basic Accounting
  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Transactions and Cash Handling
  • Suggestive Selling
  • Teamwork and Professionalism
  • Customer service
  • Attention to detail
  • Active listening

Certification

CNP - Certified Notary Public

Timeline

Waitress

Buffalo Wild Wings
11.2022 - 06.2023

Executive Assistant

Midwest Engineering and Testing, Inc.
01.2021 - 11.2022

Waitress

Chenoa Family Restaurant
01.2016 - 01.2021

Associate of Applied Science - Nursing

Parkland Community College

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