Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Phillips

Miramar,FL

Summary

Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. Reinforcing, and demonstrate meeting Operational, Customer and Sales objectives.

Overview

9
9
years of professional experience

Work History

Retail Banker II

TD Bank
Pembroke Pines, FL
01.2023 - Current
  • Customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs
  • Subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking
  • Evaluates issues, errors and problems based on practices and existing precedents or procedures
  • Understands and applies operating policies and procedures

Customer Experience Coordinator

TD Bank
Pembroke Pines, FL
06.2022 - 01.2023
  • Provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers.
  • Completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.
  • Conducts needs-based conversations and offers financial solutions to meet Customers’ needs

Sales Associate

Macy's
Pembroke Pines, FL
05.2015 - 06.2022
  • Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Meticulously handled POS system transactions including credit, cash, exchanges, and returns to ensure seamless customer experience and cash flow.
  • Actively stayed informed about sales offerings and loyalty programs.

Education

Bachelor of Science - Biology

Florida International University
07.2023

Associate of Arts - General Studies

Broward College
12.2017

Skills

  • Team-Oriented and Cooperative
  • Transaction Processing
  • Interpersonal skills
  • Cash handling experience
  • Multi-tasking strength
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Establishing and Maintaining Customer Relationships
  • Problem-solving abilities

Timeline

Retail Banker II

TD Bank
01.2023 - Current

Customer Experience Coordinator

TD Bank
06.2022 - 01.2023

Sales Associate

Macy's
05.2015 - 06.2022

Bachelor of Science - Biology

Florida International University

Associate of Arts - General Studies

Broward College

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Sydney Phillips