Sydney Poore
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality customer service, while bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
My knowledge In insurance continues to grow as I am currently studying to get my agent license.
Overview
4
4
years of professional experience
Work History
Insurance Account Manager
Louisville Insurance
01.2023 - 06.2023
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized software engines such as Word, Excel and outlook to manage client relationships.
- Maintained client re-markets
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service Associate
Sam's Club
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls to answer questions about products and services.
Youth Development Leader
Community Education
10.2019 - 05.2021
- Organized social and educational events, While providing a vibrant program for the youth.
- Planned and implemented wide-ranging programs, encapsulated learnings.
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
- Exposed youths to variety of sports activities and encouraged participation.
- Built solid and trusting rapport with children and families, fostering trust and communication for families needs.
Education
Bachelor of Journalism - Sports Broadcasting
Western Kentucky University
Bowling Green, KY12.2024
High School Diploma -
North Oldham High School
Goshen, KY2017
Skills
- Account Service Marketing
- Customer Communication
- Continuous Education
- Software Applications
- Maintaining Clean Work Areas
- Professional Relationships
- Customer Support
- Reviewing Renewals
- Office Supplies and Inventory
- Filing Paperwork
- Digital File Formatting
- Call Volume and Quality Metrics
Timeline
Insurance Account Manager
Louisville Insurance
01.2023 - 06.2023
Customer Service Associate
Sam's Club
09.2021 - 04.2022
Youth Development Leader
Community Education
10.2019 - 05.2021
Bachelor of Journalism - Sports Broadcasting
Western Kentucky University
High School Diploma -
North Oldham High School
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