Summary
Overview
Work History
Education
Skills
Awards
LEADERSHIP
Timeline
Server

Sydney R. Burton

Capitol Heights,MD

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs, prioritizing efficient and empathetic service delivery. Known for reliability and proactive dedication to achieving customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Home Health Caregiver

Nursa
07.2025 - Current
  • Provided compassionate personal care, including assistance with daily living activities and mobility support.
  • Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
  • Monitored and documented patient health status, identifying changes and communicating effectively with family members.
  • Administered medications and managed medical equipment to ensure compliance with treatment protocols.
  • Provided mobility assistance such as walking and regular exercising.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.

Server

IHOP
04.2024 - Current
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Trained new servers on menu knowledge, service standards, and operational procedures.

Clinical Student

Future Care
06.2024 - 07.2024
  • Feed meals and assist with activities with residents
  • Communicated with team members, residents, and residents families
  • Helped residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling
  • Supported residents with field trips, arts and crafts, music, games, and reading activities, physical therapy
  • Maintained sterile fields and application of dressings.

Nanny

Child Care
07.2023 - 01.2024
  • Worked full time with children ages 2-8
  • Cooked during the day-night
  • Prepare Children for betimes
  • Took children to extras-curricular activates
  • Supervised daily activities, ensuring safety and well-being of children in care.
  • Communicated regularly with parents regarding child progress and behavior.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Intern

The Training Source
05.2022 - 08.2022
  • Created email templates
  • Created event invitations
  • Reached out to potential program participants for Job Training Program
  • Managed Phones
  • Welcomed clients helped them to obtain the right assistance
  • Sent the program participants follow up emails; kept open lines of communication
  • Created folders for Youth Leadership Program Participants (current and potential)
  • Attended and assisted Summer Job Readiness training program
  • Trained teens/young adults with special needs for workforce

Office Assistant

Virginia State University
08.2021 - 05.2022
  • Worked in Branch Resident hall
  • Prepare room keys begging end of semester
  • Attend lead RA meeting and ask interview questions
  • Prepare Basements for events
  • Change bulletin boards
  • Desk duty, welcoming and assisting residents with request as they come
  • Update student records
  • Room checks

Intern

The Training Source
06.2021 - 08.2021
  • During covid worked virtually
  • Worked on Salesforce
  • Attended and assisted with summer job readiness training program
  • Attended and assisted job training program with MCC (Maryland Community Connections)
  • Completed attendance chart for programs using Microsoft Excel
  • Keeping track of survey results in Microsoft Excel

Receptionist

The Training Source
01.2020 - 02.2020
  • Entered information in Salesforce
  • Completed data charts from surveys
  • Attended virtual Job readiness training for youth Summer of success program
  • Complete attendance charts for programs
  • Welcome in students attending program

Intern

The Training Source
06.2019 - 08.2019
  • Create Calendar for school events throughout the year for Youth Leadership Program
  • Compose Daily affirmations folder for adult job training program
  • Learning using Microsoft software
  • Answer phones
  • Attend and assist with Job Training program interviews
  • Compose binders of learning materials for Youth Job Training Program
  • Attending and assisting with Youth Job readiness training
  • Attend and assist Job training program with MCC (Maryland Community Connections)

Education

Department of Sociology, Honors College, Criminal Justice major, Forensic Focus

Virginia State University
Petersburg, VA
01.2021

Skills

  • Licensed CNA in Maryland
  • Efficient typing abilities
  • Proficient in Microsoft Office Suite applications
  • Client assistance
  • Office management
  • Organized record management
  • Problem-solving skills
  • Efficient data input

Awards

Virginia State University Service Award Awarded in 2021, Faith Temple #2 Honors Scholar Scholarship Awarded in 2021-2022, The Training Source, Youth Leadership Program Awarded in 2021, Faith Temple #2 Shirley Waters Scholar Scholarship Awarded in 2021, L.P Manning Scholarship Awarded in 2021-2022

LEADERSHIP

  • The Training Source, Youth leadership Program Program Participant May 2019-May 2021
  • Led a session among 2 other students
  • Attend once a month
  • Prepare for sessions among groups
  • Plan sessions including lunch and activities throughout day such as ice breakers, activities and close remarks

Timeline

Home Health Caregiver

Nursa
07.2025 - Current

Clinical Student

Future Care
06.2024 - 07.2024

Server

IHOP
04.2024 - Current

Nanny

Child Care
07.2023 - 01.2024

Intern

The Training Source
05.2022 - 08.2022

Office Assistant

Virginia State University
08.2021 - 05.2022

Intern

The Training Source
06.2021 - 08.2021

Receptionist

The Training Source
01.2020 - 02.2020

Intern

The Training Source
06.2019 - 08.2019

Department of Sociology, Honors College, Criminal Justice major, Forensic Focus

Virginia State University

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