Sydney Reich
Whitmire,SC
Summary
Dedicated professional with four years in customer service, excelling in enhancing engagement and satisfaction. Proven track record in supporting diverse needs within healthcare and educational settings, fostering positive relationships and effective communication. Holds a Bachelor of Arts in Psychology, equipped with strong problem-solving skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Instructional Assistant
Newberry Middle School
Newberry, SC
07.2026 - Current
- Coordinated small group activities to enhance student engagement and understanding.
- Supported students with special needs during lessons and activities.
- Assisted teachers in preparing instructional materials and classroom resources.
- Monitored student behavior to maintain a positive learning environment.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
Administrative Assistant
NHC HeathCare
Clinton, SC
01.2024 - 07.2026
- Coordinated administrative tasks, including creation of employee badges and management of office supply inventory for streamlined operations.
- Managed communication by answering and routing phone calls to ensure efficient information flow.
- Oversees the company's online training programs, ensuring smooth operation and accessibility for employees.
Licensed Insurance Agent
Kemper Life Insurance Agency
Clinton, SC
01.2023 - 03.2024
- Facilitated quoting process for potential clients, directly contributing to sales objectives and increasing client acquisition.
- Delivered exceptional customer service to prospective and existing clients, ensuring satisfaction and fostering long-term relationships that support client retention.
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Educated clients on policy features, benefits, and exclusions for informed decisions.
- Processed insurance applications and ensured compliance with regulatory requirements.
Hospitality Ambassador
NHC of Clinton
Clinton, SC
01.2022 - 10.2022
- Engaged with residents to create a welcoming and supportive environment that enhanced their overall experience.
- Assisted with meal service while maintaining cleanliness of resident rooms and linens, ensuring comfort and dignity for residents.
- Responded promptly to call lights and phone inquiries, facilitating effective communication and support for nursing staff.
Daycare Teacher
Mon-Aetna Child Enrichment Center
Union, SC
03.2021 - 06.2021
- Designed engaging lesson plans for diverse age groups.
- Developed lesson plans in collaboration with team, ensuring alignment with health and safety standards.
- Supervised children's activities while supporting daily routines, enhancing their engagement during meal and nap times.
- Managed children's daily activities to promote safety and enjoyment. and ensured child safety.
- Facilitated communication between parents and staff regarding child development.
Education
High school diploma -
Union County High School
Union05-2020
Bachelor of Arts - Psychology, Criminal Justice
Newberry College
Newberry, SCSkills
- Special needs assistance
- Instructional support
- Curriculum development
- Classroom management
- IEP compliance
- Behavior monitoring
- Student record management
- Microsoft Office proficiency
- Problem solving
- Effective communication
- Medical terminology
- Problem solving
Certification
- Teachers of Tomorrow Alternative Certification
Accomplishments
- Summa Cum Laude
Affiliations
- Competitive Cheerleading Coach May 2026-Present
Timeline
Instructional Assistant
Newberry Middle School
07.2026 - Current
Administrative Assistant
NHC HeathCare
01.2024 - 07.2026
Licensed Insurance Agent
Kemper Life Insurance Agency
01.2023 - 03.2024
Hospitality Ambassador
NHC of Clinton
01.2022 - 10.2022
Daycare Teacher
Mon-Aetna Child Enrichment Center
03.2021 - 06.2021
High school diploma -
Union County High School
Bachelor of Arts - Psychology, Criminal Justice
Newberry College