Sydney Romero

• Maintain accurate customer reporting through Material Master management and internal data oversight.
• Forecast bags, hangers, and PPD/Critical items using runout reports to support inventory planning and product availability.
• Analyze backorder reports to identify shortages and improve service levels.
• Build and maintain strong client relationships through proactive communication and consistent project execution.
• Manage slow-moving and aged inventory to optimize inventory health and minimize excess stock.
• Provide quotes for replacement, substitute, and cost-saving product solutions.
• Utilize Smartsheet, SharePoint, and SAP GUI to support reporting, order management, and customer projects.
• Assist with customer business reviews.
• Prepare quarterly budgets and monthly reporting, including runout, inventory, and aged inventory reports.
• Review annual and monthly usage trends to ensure accurate stock levels.
• Collaborate with Sales and Account Managers to establish and maintain target margins.
• Review and resolve billing blocks and identify items sold below target margins.
• Manage Pollock Connect updates, including item changes, store closures, and alignment activities.
• Cross-train new team members and maintain process documentation for assigned accounts.
• Lead cross-functional projects and implement plans aligned with organizational goals.
• Deliver exceptional customer support to drive customer satisfaction and long-term partnerships.
• Partner with Sourcing, Sales, and vendors to identify product alternatives, support customer requirements, and drive cost-saving opportunities.
• Oversee pricing updates and new material setups for channeled items to support customer programs and maintain data accuracy.

Customer Service Representative
February 2022 – October 2023

• Provided proactive customer communication and timely issue resolution to ensure customer satisfaction.
• Maintained accurate and timely data entry within SAP.
• Supported Outside Sales Representatives with account and project-related activities.
• Performed contract reviews on customer purchase orders to ensure accuracy and compliance.
• Prepared quote requests, sample requests, and formal quotations for customers and sales representatives.
• Resolved product issues and coordinated replacements, returns, and order changes as needed.
• Supported customer reporting, external communications, and meeting preparation.
• Maintained Material Master data to ensure accurate customer reporting.
• Established documentation best practices to improve process consistency and knowledge sharing.
• Partnered with internal teams to manage backorders, deadstock, and slow-moving inventory.

• Equipment inspections: SPCC(Monthly Check) , Fire Extinguishers(Monthly Check) , Forklifts(Daily Checklist Inspection)
• Maintain inspection reports
• Conducted regular audits to identify potential hazards and recommend corrective actions.
• SHARP reports (Safety, Hazard, And Risk Prevention forms) Helps with safety protocols from each department throughout the warehouse
• Files all safety paperwork virtually and physically(EX: Trainings, certifications, etc)
• New Hire Paperwork
• Responsible buyer for safety supplies and Employee uniforms
• Daily audits of shop to focus on any safety violations
• Maintain all employees personnel paperwork/Files
• Supports HR manager with implementation and administration of policy and procedures to increase staff efficiency.
• Maintain appropriate interpersonal relationships with employees, peers and consumers
• Coordinates Human Resources functions including advertising and recruitment for professional, technical and support staff.
• Previous Position: Receptionist
• Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
• Maintain log books, including sign-in/out logs
• Manage the front office reception area by cleaning and organizing the desk and visitor lobby.
• Complete all office supply orders for supplies and bathroom essentials.

• Kept stations stocked and ready for use to maximize productivity.
• Opened the facility daily and prepared areas for service.
• Mentored team members to succeed and advance within the department and company.
• Supervised 8-12 employees during a busy opening shift, checking orders for accuracy and completing all required tasks.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
• Received, checked-in and stocked merchandise throughout the store, helped maintain store inventory levels and assisted with orderliness and cleanliness of the sales floor and stockroom.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Reduced shrink by developing a culture of loss prevention, improving return processes and upgrading store layout.

• Made phone calls to clients to schedule listings , showings , and meetings.
• Assisted in property listings and marketing efforts, contributing to improved visibility and engagement.
• Managed scheduling and appointments for real estate transactions, ensuring efficient calendar coordination.
• Prepared and organized documentation for client meetings, enhancing communication and workflow efficiency.