Sydney Serdynski
Greenfield,WI
Summary
Experienced Patient Care Assistant with background in providing high-quality care in fast-paced hospital environments. Strengths include exceptional communication, a strong work ethic, patient empathy, and teamwork skills vital for facilitating recovery and improving patient experiences. Previous roles involved being the Head Lifeguard, managing aquatic park operations, and waitressing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICU Patient Care Assistant
Mayo Clinic
Mankato, MN
08.2023 - Current
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Responded quickly and calmly during emergencies or crisis situations within the ICU unit.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with patient admissions, discharges and transfers.
- Collected specimens from patients for laboratory testing purposes.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided emotional support during difficult times for both patients and their families.
Certified Head Lifeguard and Pool Manager
Milwaukee County Parks and Aquatics
Milwaukee, WI
06.2019 - Current
- Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation, in addition to aquatic equipment, including lifesaving rings, buoys, floats, and rescue tubes.
- Analyzed incident reports submitted by staff members to identify trends or areas where additional training is needed.
- Provided assistance with staff selection, training, and supervision.
- Examined injured persons and administer first aid and cardiopulmonary resuscitation using training and medical supplies and equipment
- Demonstrated excellent customer service skills while interacting with guests in the pool area.
- Trained new lifeguards on proper rescue techniques, emergency response procedures, CPR and AED certification, and first aid administration.
- Maintained a safe swimming environment through regular pool inspections.
- Enforced safety regulations, including monitoring and controlling patron behavior, to ensure a safe environment for all guests.
- Assisted in the supervision and leadership of lifeguards, ensuring their adherence to safety protocols.
- Participated in regular drills to practice rescue techniques and remain proficient in water safety standards.
- Ensured compliance with local health codes and regulations governing public pools by performing frequent water quality tests, using chemical analysis kits.
- Provided effective communication with swimmers, staff, and other personnel regarding aquatic activities.
- Responded quickly and efficiently when alerted to an emergency situation involving a patron or staff member.
- Responded quickly to medical emergencies, using appropriate rescue techniques.
- Served as an advocate for guest satisfaction by addressing any complaints about the services provided at the facility.
- Performed inventory control duties, such as ordering supplies, checking stock levels, and maintaining records of purchases made for the pool facility.
- Organized daily shift assignments for lifeguards to ensure adequate coverage at all times during operating hours.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Troubleshot minor problems and reported larger technical issues.
Waitress
JD's Hideaway Mankato Axe Throwing
Mankato, MN
09.2022 - 05.2023
- Processed payments accurately using POS systems, and handled cash transactions efficiently.
- Presented the menu and provided information about the ingredients, reducing potential food allergies.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Collaborated effectively with restaurant staff to ensure the timely delivery of orders to customers.
- Checked patron identification to verify minimum age requirements for the consumption of alcoholic beverages.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Managed multiple tasks simultaneously while maintaining high-quality standards of service.
- I inspected the dining area before beginning my shift for neatness and cleanliness, according to restaurant standards.
- Thoroughly cleaned the assigned station before the end of the shift, including wiping down surfaces and stocking items as needed.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Performed opening and closing duties, such as setting up, breaking down workstations, and restocking supplies.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
Education
Bachelor of Science in Nursing - Nursing
Minnesota State University-Mankato
Mankato, MN, US12.2025
High School Diploma -
Muskego High School
Muskego, WI06-2021
Skills
- Lifeguard procedures
- Safety violations and behaviors
- Customer Satisfaction
- Swim lesson instruction
- Multitasking
- Compassionate care
- Organizational skills
- Nursing assistance
- Basic Life Support
- Operating equipment
- Department Management
- Emergency Medical Responder
- CPR and First Aid
- Scheduling
Certification
- Certified Nursing Assistant
- Emergency Medical Responder
- CPR and First Aid
- Basic Life Support
- Mental Health First Aid
Timeline
ICU Patient Care Assistant
Mayo Clinic
08.2023 - Current
Waitress
JD's Hideaway Mankato Axe Throwing
09.2022 - 05.2023
Certified Head Lifeguard and Pool Manager
Milwaukee County Parks and Aquatics
06.2019 - Current
Bachelor of Science in Nursing - Nursing
Minnesota State University-Mankato
High School Diploma -
Muskego High School
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