Sydney Shepard-Scoles
Palmer,AK
Summary
Organized and detailed individual with background in managing real estate transactions and assisting clients throughout escrow process. Have worked closely with lenders, buyers, sellers and agents to ensure all necessary documents are processed accurately and promptly. Strengths include strong communication skills, problem-solving abilities and comprehensive understanding of escrow procedures. Previous work experience has made significant impact by improving efficiency and accuracy of data entry and document processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Escrow Assistant
First American Title Insurance Co
Anchorage, Alaska
08.2021 - Current
- Facilitated clear and effective communication between sellers, buyers, lenders, and real estate agents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Reviewed title reports to ensure accuracy of information before closing.
- Assisted customers with the escrow process, including answering questions and providing and generating documentation.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated with team members to ensure all aspects of an escrow are completed accurately.
Teller & Member Service Representative
Matanuska Valley Federal Credit Union
Wasilla, Alaska
04.2019 - 09.2021
- Maintained accurate records of member interactions and transactions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Answered incoming calls regarding membership benefits and services.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed cash and check deposits every day.
Escrow Assistant
Stewart Title Company
Wasilla, Alaska
09.2020 - 08.2021
- See experience listed under First American Title;
Buyers Agent
Keller Williams
Wasilla, Alaska
08.2018 - 01.2019
- Assisted the lead agent by prospecting daily for buyer and seller leads, showing homes to clients, identifying homes that meet their criteria, attending buyer consultations and inspections, and hosting open houses.
- Maintained communication with clients via phone and emails; responded in a timely manner.
- Facilitate paperwork and contracts for clients.
Receptionist
Homestate Mortgage
Wasilla, AK
05.2018 - 07.2018
- Greeted visitors, answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars and set appointments.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Cashier & Customer Service Desk Representative
Fred Meyers
Wasilla, AK
07.2016 - 03.2018
- Processed returns, exchanges, and refunds according to company policies.
- Operated cash registers accurately to process payments from customers.
- Performed daily opening and closing procedures such as counting money in the register drawer.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Problem solving
- Attention to detail
- Document preparation
- Client retention
- Time management abilities
- Adaptability and flexibility
- Escrow knowledge
Accomplishments
- Received the Million Dollar Achievement Award as part of a top-producing escrow team in 2024.
- Completed Project Elevate Pathway Development Program, April 2024.
Certification
- Licensed in Title Insurance
- Notary Public
Timeline
Escrow Assistant
First American Title Insurance Co
08.2021 - Current
Escrow Assistant
Stewart Title Company
09.2020 - 08.2021
Teller & Member Service Representative
Matanuska Valley Federal Credit Union
04.2019 - 09.2021
Buyers Agent
Keller Williams
08.2018 - 01.2019
Receptionist
Homestate Mortgage
05.2018 - 07.2018
Cashier & Customer Service Desk Representative
Fred Meyers
07.2016 - 03.2018
Bachelor of Science - Accounting
Western Governors University
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