Sydney Steele
Little Rock,AR
Summary
Customer-driven professional with advanced college-level skills in criminal justice. Proven communication and critical thinking abilities. Seeking a responsible opportunity to utilize knowledge and contribute significantly to company success.
Overview
8
8
years of professional experience
Work History
Process Associate
Amazon
Little Rock, AR
07.2023 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Customer Service Representative
Dillards
North Little Rock
01.2021 - 06.2022
- Transferred telephone calls to appropriate staff members to expedite customer
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Front Desk Receptionist
Philander Smith College
Little Rock, Arkansas
08.2016 - 09.2020
- Collected room deposits, fees, and payments.
- Responded to inquiries from callers seeking information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Criminal Justice - Law Enforcement
Philander Smith University
Little Rock, AR12.2024
Skills
- Customer Service
- Office Administration
- Bookkeeping
- Prioritization
- Effective Multitasker
- Microsoft Office
- Highly Organized
- Cash Handling
- Management
Timeline
Process Associate
Amazon
07.2023 - Current
Customer Service Representative
Dillards
01.2021 - 06.2022
Front Desk Receptionist
Philander Smith College
08.2016 - 09.2020
Criminal Justice - Law Enforcement
Philander Smith University